Responsible for the implementation of the right processes and practices for alternate channel and indirect stores. Formulate strategy and improving performance procuring material and resources while securing compliance- Enabled 4G/5G - Sought out and onboarded new acquisition partners- Drive new revenue streams with NPO's

Responsible for the business door-to-door sales channel on the East coast. Manage relationships with external vendor leaders to drive Key performance objectives.- Provided strategic direction of a team of Channel Managers, Business Support, and Business account managers.- Created and implemented initiatives to drive key performance metrics. Root cause analysis to identify areas of opportunity. Motivating, coaching, and developing the… Show more Responsible for the business door-to-door sales channel on the East coast. Manage relationships with external vendor leaders to drive Key performance objectives.- Provided strategic direction of a team of Channel Managers, Business Support, and Business account managers.- Created and implemented initiatives to drive key performance metrics. Root cause analysis to identify areas of opportunity. Motivating, coaching, and developing the team. Managed and develop strong partnerships with internal departments to support a good overall customer experience, while minimizing order fallout. Show less

I was responsible for end-to-end account management for a portfolio of business accounts in the Great New England area. Responsible for acquiring, retaining, and developing existing and new business by identifying customer needs and demonstrating the value of Verizon's full range of Telecom wireless products and services.

I wore many retail leadership hats. From managing a group of retail store locations. Within all these responsibilities, I learned that what drove success was creating a team of season leaders that were aligned with what success looked like and what was needed to drive the business in achieving best-in-class customer service.

Fixer of all kinds. Managed team to resolve customer/network issues in record time. Supported internal help desk and offline team to create efficiencies while providing best in class customer service.