Robin Abbott Email & Phone Number

Richmond, Virginia, United States

Charlottesville, Virginia, United States

Richmond, Virginia, United States

Work closely with CEO to develop business strategy, formulate budgets, and oversee daily operation of community. Direct oversight of Dining, Housekeeping and Laundry, Transportation, Salon Services, Chaplain and Life Enrichment departments. Collaborate with community stakeholders and referral networks to ensure effective partnerships are formed. Support HR department recruitment and retention efforts to attract top talent and cultivate skills of internal team members.Key Highlights● Initiated campus wide Safety Committee resulting in significant mod rate reduction over 4 years (1.23 to .85).● Coordinated $1.2 million dollar renovation in Assisted Living building.● Negotiated over 30 community service agreements and maintained documentation related to contractual risk management and liability standards.● Submitted $150K grant request to Virginia Department of Emergency Management and received approval for full amount resulting in improved interior and exterior lighting, security camera enhancements, additional communication devices, and implementation of visitor access software.

Richmond, Virginia, United States

Responsible for day-to-day operation of a 111 unit affordable housing apartment building for low income seniors and those with disabilities located on a healthcare campus. Managed tenant move in/out process, lease negotiations, certification of tenant income per HUD regulations, rent collections and posting of payments, initiated eviction process, and resolved tenant concerns. Led five person team to include Social Worker, Maintenance, Housekeeping and Administrative positions. Key Highlights● Developed fresh marketing collateral and print ads and successfully maintained occupancy levels of 98-100% while sustaining a 1.5 year waitlist.● Renovated tenant common spaces including dining room, game room, lobby areas, and outdoor spaces within first three months of hire resulting in increased tenant satisfaction.● Received no Fair Housing or ADA complaints during tenure.● Obtained Above Average rating following Department of Housing and Urban Development’s Management and Occupancy review of community and management processes.● Submitted $72K grant request to the Virginia Department of Emergency Management and received approval for full amount resulting in improved interior and exterior lighting, security camera enhancements and implementation of visitor access software.● Promoted to VP of Resident Services for Beth Sholom Senior Living campus.

Williamsburg, Virginia, United States

Responsible for all phases of opening 106-acre premier life plan community including team member recruitment and retention, day to day operations, policy and procedure development, legal and regulatory compliance, asset management, and customer relations. Negotiated contracts for ancillary medical providers to include pharmacy, rehab services, laboratory, radiology, and physician services. Attained Nursing Home Administrator License in 2012 and assumed oversight of all clinical operations in community. Active participant in utilization review meetings, admission/discharge planning, and census development.Key Highlights● Maintained a 5 Star Quality rating from Centers for Medicare and Medicaid Services during tenure, while also achieving annual survey results greater than State and National averages.● Initiated and completed all processes required for receiving initial approval to open as a Medicare Certified facility in March 2010.● Effectively managed $16 million operational budget. Top budget performer during 6 year tenure as Administrator.● Planned and executed transition to electronic medical record documentation in the clinical areas of community. Served as Corporate Implementation Coordinator for project. ● Guided team through three year philosophical and organizational change to person-centered model of care delivery.● Served as Clinical representative for $7 million expansion of Skilled Nursing and Memory Support areas throughout 18 month project completion.● Recruited to serve as senior executive on-site during construction and opening of CCRC campus in July 2007.● Promoted to Assistant Executive Director after 10 months.

Lynchburg, Va

Performed supervisory and administrative functions for thirty personnel in the following areas: Health Clinic, Security, Concierge, Social Work, Volunteers, Salon Services, Events and Programs, and Transportation. Extensive involvement in human resource functions, budget development, training, resident relations, and marketing. Assessed prospective applicants medically and determined appropriate health contract options as well as completed applicant financial analysis to ensure affordability. Coordinated all aspects of move-in process and new resident orientation. Responsible for resolving all resident and family complaints/concerns. Acted as liaison between Resident Association, Administration, and Board. Key Highlights● Coordinated Interior Refurbishment of two, seven story Independent Living apartment buildings, along with multiple common spaces, receiving accolades from Interior Design firm and residents.● Introduced Volunteer Tracking software and systems to support Social Accountability requirements for maintenance of community 501(c)3 status.● Attained re-accreditation from Continuing Care Accreditation Commission (CCAC) and Commission on Accreditation of Rehabilitation Facilities (CARF) submitting documents in advance of all specified deadlines.● Co-Authored and published monthly newsletter of community events for over 450 residents as well as external marketing prospects.

Richmond, Virginia, United States

Cultivated a department of ten clinical and non-clinical personnel. Responsible for the planning and implementation of medically approved programs for residents in Assisted Living, Memory Care and Healthcare areas of Continuing Care Retirement Community including all clinical assessments and plans of care. Collaborated with residents, families and team members to plan internal and external events for over 400 residents including costing, vendor contract negotiations, catering, scheduling of venues, transportation needs, audio visual requirements, and marketing.Key Highlights● Established all policies and operational systems for opening of Therapeutic Recreation Department in 120+ bed Assisted Living and Healthcare environment. Interviewed, hired and trained therapy team, researched and purchased all equipment, and developed programming to meet regulatory requirements.● Designed Quality Improvement Program for clinical areas and collaborated with medical professions to ensure regulatory compliance. No deficient practices identified during annual State and Federal Surveys during my oversight of program.● Selected by Greater Richmond Alzheimer’s Association to obtain Activity Based Alzheimer’s Care Trainer certification and provide training to other professionals throughout Virginia.● Authored and published three internal event newsletters for over 450 residents.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Therapeutic Recreation/Recreational Therapy