Robin Alexander Email & Phone Number

Home Office

▪ Assist customers, clients and contractors with any queries related to Training▪ Effectively plan and manage the education training schedule and coordinate instructor availability with Infoblox employees, contractors, and third-party vendors▪ Monitor training orders and supplier relations▪ Handle and Process incoming training orders from training partners▪ Oversee and optimize the cost of trainings▪ Effectively utilize the internal resources for training

Home Office

- Act as the first escalation point for customer or internal issues/cases of our team- On-boarding new customer on behalf of Support team and explaining the various aspects of support they are entitled for- Mentoring and onboarding the new joiners and be the point of contact for consultation for the team- Reviewing/auditing the cases as necessary and identify trends/patterns if present- Proactively reaching out to customers/ partners/ account teams where CSAT issues are noticed- Drive Process improvements with respect to Quality and Productivity

Trivandrum

 Answering queries of Customers/Partners worldwide via calls, emails and chat support. Answering Technical calls and handling the customer when the technical team is unavailable Research, diagnose, troubleshoot and identify solutions to resolve customer issues (Internal and External) Assisting/Participating in various campaigns and upcoming projects internally Co-ordinating with various internal teams (Training, Orders, Renewals, Logistics, Sales Operation, Logistics partners, Field Sales Team etc.) and driving the customer issue to a resolution

Cochin, Kerala

 Answering customer calls and assisting customers in navigating and operating the prescribed interface Achieving the prescribed sales target while adhering to the strict quality norms prescribed Maintaining extreme confidentiality of the financial/personal information of customers Working and delivering results as a team

Technopark, Trivandrum

Shift Lead - Job Responsibilities include: Managing and administering the ticketing tool. Performing timely updates/changes in the same Perform daily resource management & planning Coordinate the shifts, resource management & planning of various teams, ownership of the handover process First level escalation contact. Escalate to the senior management when required and in a timely way Provide regular reports on weekly as well as Monthly basis and presenting the same in Monthly meetings to Senior Management and then to Employees Define quarterly/annual plans, organize weekly/ monthly/ year-end reviews for various teamsAdministration Lead - Job Responsibilities include: Oversee all general administrative and facilities related activities as necessary Vendor selection and relationship management Organize office layout and maintain supplies, equipment and storage spaces Arrange regular maintenance of various facilities Work closely with the executive and management team to plan events and other Activities

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering

Activities and Societies: Arts Club Secretary, College Senate member for two years

Education record

Activities and Societies: Represented Kendriya Vidyalaya Sanghatan (KVS) in NCERT Science Exhibition 2000-2001

Education record

Education record

Education record

Education record