Having 16+ years’ experience in the field of Information Technology Enabled Services and Support and Hospital Information System.• Experience in customer support and team management. Skilled in interacting with team members to ensure smooth progress of project work.• Planning for day-to-day production related activities, production schedules and allocating work for achieving monthly production targets.• Maximizing customer satisfaction matrices by achieving delivery & quality norms• Single point contact for all accounts using the ecommerce product for the client.• Lead, mentor & monitor the performance of team members to ensure efficiency in process operations and meeting of production targets and SLAs• Helping team members with their career growth options.• Worked as an HL7 Interface support engineer for more than 4 years. Have good knowledge of US healthcare Information systems and HL7 2.2 standards• Expert in troubleshooting/ implementing and testing of interfaces.• Basic Knowledge on using Crystal Report• Expertise in Healthcare domain• Team player with strong analytical skills, quick learner and good communication skills.• Knowledge of applicable data privacy practices and laws like HIPAA• At Omnicell India, I belong to the "Pilot" batch which established the Helpdesk team at Omnicell India. Since September 2006, I have been a dedicated resource working on Call-Coordination and E-Commerce Support Team. My current role involves and is not limited to, providing mentoring to group members and specialized technical help to our field support / member Hospitals.• SQL Reporting.• Crystal Reports• Knowdeldge on PACS