Robin Back Email & Phone Number

Hatley, WI, US

Wausau, Wisconsin Area

I collaborate with key stakeholders to ensure the development of standard work for claims field is consistent with quality standards and practices for all lines of business (workers compensation, auto and general liability, auto physical damage, contact centers and many other claims organizations). My work is completed in a cloud based program Inkling. I.

• Successfully executed a transformation as the lead (BI WC) - July thru September 2015.
• Developed and delivered training sessions to managers, leadership and individual contributors.
• Actively participated in Tier 2 Problem Solving Sessions for problems 5325 and 4986.
• Developed the Training Proposal for CI-Service Centers Operations from Planning through Deployment.
• Led value stream proposition and mapping session for Shared Services
• Developed new Training for RCPS and… Show more

Liberty Mutual Insurance

• Worked in Legacy RCG systems including RCS, OCG and CVO
• Worked independently and with a team to manage and resolve high exposure claims
• Grasped complex medical terminology and mitigated injuries and disputes
• Cultivated creativity and the ability to confidently make decisions to help improve productivity, reduce costs, and resolve claims
• Created and developed many training documents
• Held title of Department Editor and Chief Legacy RCG with the responsibility for… Show more

Worked independently and with the office staff on assisting with policy management and sales. Job duties included training, growth and development in the insurance industry, processing new policies, and changing active policies. I also came up with creative was to improve productivity and manage office compliance for insurance regulations. Developed.

Worked independently and with a team to fulfill global account orders and shipments. Created new documents using Microsoft Office programs. Also created templates and processes on how to accomplish tasks more efficiently. Worked with strict deadlines and worked under extreme accuracy. Ran reports and updated spreadsheets. Worked very closely with global.

Master Of Business Administration - Mba, Organizational Strategy And Development, A

Senior Claims Law Associate, Insurance

Bachelor Of Arts - Ba, Business Administration And Management, General