Robin Back Email & Phone Number

Hatley, Wi, Us

Wausau, Wisconsin Area

I collaborate with key stakeholders to ensure the development of standard work for claims field is consistent with quality standards and practices for all lines of business (workers compensation, auto and general liability, auto physical damage, contact centers and many other claims organizations). My work is completed in a cloud based program Inkling. I am focused on micro-learning and promoting consistency and compliance for the field. I collaborate and manage small to large scale projects… Show more I collaborate with key stakeholders to ensure the development of standard work for claims field is consistent with quality standards and practices for all lines of business (workers compensation, auto and general liability, auto physical damage, contact centers and many other claims organizations). My work is completed in a cloud based program Inkling. I am focused on micro-learning and promoting consistency and compliance for the field. I collaborate and manage small to large scale projects to meet business goals. Show less

• Successfully executed a transformation as the lead (BI WC) - July thru September 2015. • Developed and delivered training sessions to managers, leadership and individual contributors.• Actively participated in Tier 2 Problem Solving Sessions for problems 5325 and 4986.• Developed the Training Proposal for CI-Service Centers Operations from Planning through Deployment.• Led value stream proposition and mapping session for Shared Services• Developed new Training for RCPS and… Show more • Successfully executed a transformation as the lead (BI WC) - July thru September 2015. • Developed and delivered training sessions to managers, leadership and individual contributors.• Actively participated in Tier 2 Problem Solving Sessions for problems 5325 and 4986.• Developed the Training Proposal for CI-Service Centers Operations from Planning through Deployment.• Led value stream proposition and mapping session for Shared Services• Developed new Training for RCPS and Continuous Improvement.• Applied LMS methods and tools to promote continuous improvement, increase operating model consistency and to engage & empower employees to enhance the value of service provided to customers• Conducted problem-solving activities• Provided coaching and mentoring on the application of LMS methodology and tools to managers, leaders and individual contributors• Identified risks and provided solutions• Built relationships across Liberty Mutual Insurance; documents and shares best practices and lessons learned Show less

Liberty Mutual Insurance

• Worked in Legacy RCG systems including RCS, OCG and CVO• Worked independently and with a team to manage and resolve high exposure claims• Grasped complex medical terminology and mitigated injuries and disputes• Cultivated creativity and the ability to confidently make decisions to help improve productivity, reduce costs, and resolve claims• Created and developed many training documents• Held title of Department Editor and Chief Legacy RCG with the responsibility for… Show more • Worked in Legacy RCG systems including RCS, OCG and CVO• Worked independently and with a team to manage and resolve high exposure claims• Grasped complex medical terminology and mitigated injuries and disputes• Cultivated creativity and the ability to confidently make decisions to help improve productivity, reduce costs, and resolve claims• Created and developed many training documents• Held title of Department Editor and Chief Legacy RCG with the responsibility for preservation and update of legacy systems information through SharePoint• Presented and coordinated many process improvement initiatives through management of a team, coordination of responsibilities, ensured deadlines were met and goals reached, worked with upper management on specific initiatives, organized and presented bi-weekly committee meetings, as well as monthly department meetings.• Empowered teammates and committee members to voice their opinions and participate in improving their processes.• Coached, trained and mentored multiple new hires and seasoned adjusters on department processes and system issues. Show less

Worked independently and with the office staff on assisting with policy management and sales. Job duties included training, growth and development in the insurance industry, processing new policies, and changing active policies. I also came up with creative was to improve productivity and manage office compliance for insurance regulations. Developed training manuals for others to follow as none were previously in place. Worked half time for an agent doing formwork, processing, filing, and… Show more Worked independently and with the office staff on assisting with policy management and sales. Job duties included training, growth and development in the insurance industry, processing new policies, and changing active policies. I also came up with creative was to improve productivity and manage office compliance for insurance regulations. Developed training manuals for others to follow as none were previously in place. Worked half time for an agent doing formwork, processing, filing, and insurance verification and the other half time was for the general office doing secretarially work. Show less

Worked independently and with a team to fulfill global account orders and shipments. Created new documents using Microsoft Office programs. Also created templates and processes on how to accomplish tasks more efficiently. Worked with strict deadlines and worked under extreme accuracy. Ran reports and updated spreadsheets. Worked very closely with global accounts, customers, ups, and other resources. Completed monthly billing as well.

Master Of Business Administration - Mba, Organizational Strategy And Development, A

Senior Claims Law Associate, Insurance

Bachelor Of Arts - Ba, Business Administration And Management, General