Robin Baltus Email & Phone Number

Portfolio Management Team member with reporting line to SVP team. Creation of team template library and managing its use. Responsible for the development and team adherence to our escalation process across the project support team. Leads prioritization efforts with business/development teams to establish best value ranking of deliverables. Maintain PM staffing levels through selection, onboarding and professional supportFunction as product owner where neededManage to the approved budget for all assigned projects and portfolio wide.Liaison with multiple platforms/Business units as needed (19 business units presently in the Enterprise) Create professional development plans for project managers and mentor project managers on performance/goals

Malvern, Pennsylvania, United States

Liaison with multiple platforms/Business units as needed (19 business units presently in the Enterprise) Lead cross functional projects from scope definition through closeout/lesson learned leveragingFunction as product owner where neededLead/participate in all agile ceremoniesRisk identification and mitigation strategy development throughout the projects.Develop functional diagramming through function level requirements. Assist with technical requirements gathering as needed and lead delineation of MVP functions/features Create a projected budget and manage to it throughout the project. Escalate issues with budget, resourcing, risks or collaboration as needed

Function as agile lead for our department across corporate project assignments Effectively navigate and lead team through failure identification trouble shooting and resolution of our enterprise data warehouse feeds and exports for national warehouse etcData Quality management with (EDW) and Blue Cross Blue Shield Association (NDW) platformsImplementation of Care Engager platform and sun-setting of Blue intelligence application. Develop Blue Distinctions program reporting to enable geo access identification and participation rates of membershipCreate special investigation reporting that is driven by coding and CMS average length of stays to apply investigation resources in best value mannerChallenge existing processes and procedures in analytics/ reporting areas to improve them while looking for common factors in different situations and using/modifying previously successful approaches to meet the unique needs of the situation.Conceptualized, planned and implemented operational performance measurement and tracking system enabling an accurate tool for managing our human resources effectivelyConceptualized and led Report Assignment/Management System improving efficiencies across all working reports in Account AdministrationMoved Account Administration staff from a paper based productivity measurement system to a more system based measurement Maintained existing excel based operational reports and transition these to new hire through Identify and implement “quick hit” process improvement in Accounts Administration

Harrisburg, Pennsylvania Area

B.A., Business Management

Graduated with Cum Laude Honors

Six Sigma Black Belt

Professional Scrum Master I