Robin Barlow Email & Phone Number

United Kingdom

South West England

Responsible for the assurance and security management of a government organisation. which provides the IT management for three South West councils. Initially the role provided specialist technical skills with a security focus to deliver a new VDI and VMware environment to centralise and replace the existing IT equipment of the three councils.One of the five senior managers who along with the COO manage this specialist IT delivery company.

Plymouth And Across The Uk

Providing technical implementation advice and installation troubleshooting for a company that specialises in live streaming mainly in the wildlife sector. This has involved providing the main company office systems using Windows 2003 SBS and also the deployment and maintenance of the central streaming servers that deliver the content to the contracted CDN (content delivery network) - virtualised Windows 2008 R2.

Totnes

Project management and hands on activities to support the organisation's technical transition during a period after a loss of key technical staff and before replacements have been recruited: o Redesigning and implementing the data network to support the accommodation redevelopment o Managing the programme stream for implementing Lync telephony and Mitel MiContact Center (Lync call centre) o Supporting the Community of Practice IT lead with the operational aspects of Infrastructure delivery and support, both in technical knowledge and skills o Overseeing temporary contract infrastructure specialists (Hyper-v, Veeam, Backup Exec, Windows servers, Fortinet firewalls, HP & Dell network switches) o Microsoft Enterprise licencing selection and procurement o Data backup (Backup Exec) reconfiguration to work around Hyper-V clustering challenges o IT negotiation and support for new and existing tenants IT requirements, in particular for WAN connectivity o Trouble shooting issues including highly technical, administrative and managerialThe main outcome will be the transition of staff after a number of intermediate accommodation changes to a flexible working environment, supported by wifi (Aruba) and cabled LAN connectivity and using Lync for telephony both for the general staff and contact centre.

Totnes And Latterly Tavistock Devon

Deputy IT ManagerManagement and support of Council's ICT systemsCreation and deployment of ICT Security PolicyMember of the Devon Security Partnership, assisting in the acclaimed Devon Security PolicyImplementation of ITIL including the ICT Service Desk using Hornbill SupportworksActive in the development and testing of Business Continuity and ICT Recovery plansIT Service process reviews and restructuringManaging creation and ongoing ICT Shared Service for the two councils' ICT infrastructureSupport of a major change agenda including support in the production of an EU tenderHands on technical support (networks, servers, telephony, applications), especially out of hours

Plymouth / London

Leading the evaluation of customer management systemsTransferring a support function from London to Plymouth (gained internal award)Novation of IT agreements when company split

Plymouth / Ibm Hursley

Project 1 - Built and managed a team of 28 staff to test a multi-million pound Customer Management System, working with another utility and IBM. In effect a user acceptance test and existing systems integration testProject 2 - Built and managed a team to test the organisation's IT systems for Millennium compliance with a team of 27, using an assessment centre approach to recruit 15 non IT testers

Plymouth/Bristol

Programming in a range of products, including IBM mainframe assembly , COBOL and 4GL tools. I was recognised quickly for my capability and was transferred to a new project and trained in Pascal and rewrote the underlying communication mechanisms to allow the companies EPOS retail systems to interface to the mainframe systemsLater managing the IT delivery and support for 45 shops and superstores including the fit out of 25 Welsh stores over a month