To obtain a career that is both challenging and rewarding while working for an honest company that I can respectively dedicate my time and assets to.I am a very fast paced learner and a great researcher. I am blessed with patience and empathy to users issues and it gives me great pleasure to resolve ones problemsI have a total of 6 years of experience in answering phone calls to resolve customer’s various issues; with connecting to the internet and/or video/ audio issues with Prism tv's. When moved to advance tech, handled. various computer issues, xp, vista win 7 and 8, malware removal, pc tune ups, printer issues, third party device support, any model, research is key, all remote assistance and documented at time of support.