Global Customer Care Executive
CurrentPrimary responsibilities include supporting client management in a customer service function for a top 3 Client at American Express GBT, $386M in Air/rail volume. Working directly with external client stakeholders, service delivery, global and regional client general managers and vendors. Leading and assisting in key business initiatives concerning client policy and exception management. Responsible for generating analysis and consultative development of process improvement for client, GBT and preferred suppliers. Develops effective communication and analysis from multiple data sources to deliver accurate, actionable information for both client and AmexGBT. Experienced in working with external suppliers for quick resolution of any client issues. Posses excellent analytical skill-set and travel industry expertise; such as supplier contract management, operational procedures, GDS and knowledge of third party technologies. Efficient communication skills facilitate value creation in the work place. Leveraging strong relationships drives consistent results and timely resolution. Professionalism, work ethic, high performance standards enable strong results. Industry expertise aligns with qualifications to meet the requirements to drive success.
