Robin Brooks Email & Phone Number

United States

Technical Writer, Communications, and Trainer: Created training materials, both written and Computer Based Trainings (CBTs). Interacted with other departments and internal teams to create daily and weekly communications. • Worked with Subject Matter Experts and other team members, to create both technical support and end users guides. • Assisted staff members in crafting department policies and procedures ensuring company standards were maintained. • Interact with other departments and internal teams to create daily and weekly communications. • Led Policies & Procedures Standardization and Centralization initiate. • Facilitated weekly documentation review meetings. • Respond to Corporate email inquiries.

Provided support to the Business Segment Liaison (BSL) community. Answered BSLs questions concerning purchasing hardware, software, onboarding new hires, moves, transfers, terminations and asset management for company employees. • Provided individual and group BSL training sessions. • Created and maintained “How to Procedures” and maintained the BSL website. • Provided excellent customer service to clients by prioritizing multiple customer issues. • Built and maintained cooperative relationships with other departments and teams.

Provided high-level technical support to internal customers via phone, email and instant messaging relating to software / hardware issues on personal computers and other platforms. Connected to clients’ computers for desktop assistance. Performed Security Admin duties activating, resetting of passwords for multiple platforms. • Met or exceeded call resolution rate and department goals. • Technical lead for Web portal support. • Built and maintained cooperative relationships with health care personnel and vendors.