Robin C. Email & Phone Number

Singapore

Data centre critical facilities management and control* Responsible for the support and maintenance of the critical facilities at data centres including the precision air-cons,UPS, generators, water detection and fire protection equipment and all environment monitoring and support system*Manage the movement of IT equipment in and out of the data centre and.

HQ ( 10 Pasir Panjang MBC)

Provide support to end users, troubleshoot issues related to IT General administration Provide Lotus Note Support to enduser Maintenance & support of the company IT (hardware & software) eg: desktops, laptops, applications, Lan, Wifi, emails, etc Diagnose and resolve hardware and software issues for end users Provide assistance to end users for.

Gucci Head Office ( Singapore )

• Help out with Retail Pro report generating
• Handle desktop level user troubleshooting
• Setting up New computers and printers
• Go onsite to various Gucci Stores to setup their new printers or pc issues
• Lotus note troubleshooting (end-users)
• Assist setting up projecters/printers/computers for meeting

• Handled basic setup, trouble-shooting of Microsoft Server NT, 2003, 2007, File & Print Server AD, Window XP, Window Vista and Window 7
• Performed setup, configured and maintained of windows updates services
• Manage Print Servers
• Manage of Basic AD Server include Creating of new User ID/Modification/Delete and Backup
• Maintained backup and restored backup if requested via NAS backup
• Installation of new drivers/patches to current programs

Funan IT Mall

• Provided redemption customer services
• Called up and assist customers for reservations redemption
• Handled and solved complaints or outstanding good issues
• Provided customer feedback to sales team regarding stock status and other enquires
• Performed excel reporting and monthly static reports
• Communicated with vendor for stock replenishments and faulty exchanges

• Provided installation/patches of new launch games and patches of existing games
• Provided good working condition computers for customers to use
• Provided customer support for additional support or complaint prior during customer visit
• Supported in reinstalling/formatting of operating system
• Assisted in planning on working schedule for all staffs
• Ensured all staffs meet the working standards set by the company

Diploma In Computer Studies

Mechatronic Engineering

Education record