Robin Callahan

Robin Callahan Email and Phone Number

Customer Care/Call Center Operations Director
Robin Callahan's Location
Hicksville, New York, United States, United States
Robin Callahan's Contact Details
About Robin Callahan

Experienced Director Of Operations with a demonstrated history of working in the Cable TV, Internet and hospital & health care industry. Skilled in Customer Service, Call Centers; Operations and start up. Coaching, Mentoring, Strategic Planning, Customer Satisfaction, and Business Process Improvement. Workforce Management. Strong operations Leader with 35 years experience in building successful Call Centers.

Robin Callahan's Current Company Details

Customer Care/Call Center Operations Director
Robin Callahan Work Experience Details
  • Advantagecare Physicians
    Director Of Customer Service
    Advantagecare Physicians Aug 2015 - May 2017
    Melville, New York
    Call Center/Customer Service oversight in multiple locations. Responsible for service metrics including KPI’s, Quality, ASA. Skills include;LeadershipMentoringCoaching and developingStrategic planner and goal oriented. Customer care and exceptional service are highest priority.
    View
  • Emblemhealth
    Director, Call Center Operations
    Emblemhealth Aug 2005 - Aug 2015
    Melville
    Call Center/Customer Service oversight in multiple locations. Responsible for service metrics including KPI’s, Quality, ASA. Skills include;LeadershipMentoringCoaching and developingStrategic planner and goal oriented. Customer care and exceptional service are highest priority.
    View
  • Stericycle
    Manager
    Stericycle May 2003 - Nov 2004
    Roslyn Heights
    Oversight of the Call Center. Responsibilities included scheduling and removal of medical waste. Office operations included a staff of 50 Customer Service representatives answering phone calls from various Medical offices, Hospitals, Schools, and Funeral Homes and traffic incidents. Additional responsibilities;- scheduling and staffing the call center- training staff to create new accounts- budget- KPI’s-Quality scores
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  • Cablevision
    Director
    Cablevision May 1997 - Dec 2001
    Woodbury, New York
    Director - Call Center Operations.Call center oversight in multiple locations across the Long Island area. Directly responsible for the largest site seating over 300 CSRs. Skills include;Coaching and mentoringLeadershipTeam buildingStrategic planner and goal oriented. Customer care and customer service are highest priority.
    View

Robin Callahan Skills

Operations Manag Performance Management Coaching Staff Customer Service Customer Satisfaction Training And Development Technical Training Training Delivery Vendor Management Business Analysis Employee Training Customer Retention Customer Experience Strategic Planning Management Process Improvement Telecommunications Team Building Training Cross Functional Team Leadership Leadership Development Call Centers Leadership Business Process Improvement Contact Centers

Robin Callahan Education Details

Frequently Asked Questions about Robin Callahan

What is Robin Callahan's role at the current company?

Robin Callahan's current role is Customer Care/Call Center Operations Director.

What is Robin Callahan's email address?

Robin Callahan's email address is rc****@****tra.com

What is Robin Callahan's direct phone number?

Robin Callahan's direct phone number is +163186*****

What schools did Robin Callahan attend?

Robin Callahan attended Marywood University, Nyit.

What skills is Robin Callahan known for?

Robin Callahan has skills like Operations Manag, Performance Management, Coaching Staff, Customer Service, Customer Satisfaction, Training And Development, Technical Training, Training Delivery, Vendor Management, Business Analysis, Employee Training, Customer Retention.

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