Robin Combs Email & Phone Number

Greater Seattle Area

Organized a monthly implementation process flow- Documented process flow features and details- Organized TFS dataflow- Acted as Release Lead- Tested various system/website enhancements

Boise, Idaho Area

PeopleSoft Finance upgrade:Key Accomplishment: Making a significant contribution to BSU’s readiness to upgrade to the most current version of PeopleSoft Finance, where they could begin to utilize the software to their best advantage.- Documented current business processes and flows- Elicited functional requirements from SMEs- Researched new version capabilities to find potential solutions to existing issues- Guided SMEs through new version functionality and sandbox testing- Completed targeted solution request documents- Completed targeted user/functional requirements (BRDs)- Documented bugs and issues to be delivered to PeopleSoft

San Francisco Bay Area

Cost Basis Analysis and Tracking System:Key Accomplishment: Being a key driver and expert contributor to the delivery of cost basis data to all Schwab customers before the data was mandated by TARP. Delivering cost basis data to customers via real-time online access, on account statements, and on 1099’s. Designing a cost basis system and processes that are robust, accurate, able to support future enhancements, and mandated modifications.- Completed iterative data analysis (transaction processing, historical transactions, law and regulation compliance, common/support data history and accuracy, etc.) - Elicited and completed use cases, BRDs, and functional requirements - Contributed SME expertise to system and integration design with 3rd-party vendor software - Created detailed data map and validation plan for iterative conversions- Planned and participated in iterative QA execution and provided functional QA oversight - Monitored and resolved bugs, assessed risk, and completed detailed root cause analysis - Completed iterative user training and user documentation - Designed and performed offshore business and systems training - Provided industry standards, IRS regulations (TARP), and user requirements; negotiated many 3rd-party vendor system enhancements - Active leader, SME, and participant in all aspects of SDLC- Provided project management documentation and maintained project “history narrative”- Provided source information and context for quarterly and overall project budget- Completed vendor gap analysis, proof of concept testing, and detailed BRDs for several cost basis analysis, tracking, and IRS reporting systems.

San Francisco Bay Area

Schwab FAST 2000: Completed multiple vendor gap analysis and system comparisons for core brokerage operating systems (books & records, security master, stock record, general ledger, transaction processing/posting, dividend payments, proxy processing, etc.)Schwab Y2k 1998 – 2000: Executed Y2k QA validation of 401k/Retirement Plans and Trust Operations processes; prepared detailed disaster plan, and contingency & recovery guides. Performed production data and systems validation on Y2k and was in place to act as “disaster coordinator” for 401k and Trust Operations.Wells Y2k 1997 – 1998: Y2k System Analyst and QA Validation in Bankwide Testing Y2k. Created and executed test cases and scripts, and did problem and risk analysis as part of the Y2k integrated system testing and resolution program.

Alameda, Ca

- Created a small company to do web design, training, and photography: Sitewright - Provided computer training and built a custom tracking system in MS Access for the health and safety officer at Westar Marine Services, San Francisco CA.- Provided extensive digital photography and web design (partner/husband built the commercial website) http://www.theringman.com (no longer online, owner retired).

San Francisco Bay Area

- 1992 – 1996 Business Analyst - Strategic Initiatives: Wrote business and functional specifications for multiple projects. Worked as SME on multiple projects. Trained junior staff. Executed QA and root-cause analysis; completed detailed data analysis and data mapping on larger core brokerage systems (balances, transactions, general ledger, stock record, etc.) Assured all systems and system modifications met user requirements and all applicable policies, procedures, rules, regulations, and laws.- 1989 – 1992 Tax Analyst: Wrote business and functional requirements for various tax system enhancements. Defined IRS-mandated modifications in brokerage reporting requirements. Wrote company-wide training materials. “Trained the Trainers” at multiple Schwab locations in the US. Trained and supervised the annual tax team to assist and resolve customer issues/questions. Provided detailed expert customer service during tax season for any difficult issues escalated from branch offices or service centers. Consulted with tax attorneys, state governments, tax data vendors, and other experts to resolve customer issues and questions.

San Francisco Bay Area

- 1987 – 1989 Control Specialist: Did clearing and suspense account reconciliation and balancing for all funds and shares (in and out) for all company Corporate Action (CA) processing. Designed business functionality for a new CA system. Did vendor gap analysis, functional design, data mapping and QA for new processing system. - 1985 – 1987 Corporate Actions processing: Did all phases of voluntary and mandatory CA processing and reconciliation. Sent to Chicago as CA SME to oversee reconciliation and integration of CA and Proxy data from a small brokerage firm acquired by Schwab (Rose & Co). - 1984 – 1985 Legal Clerk: Assessed stock certificates and bonds for negotiability and prepared them for deposit. Coordinated with branch personnel and directly with customers to obtain needed legal documentation of ownership and release. Performed many back-office functions, including: data analysis, creating and updating procedural guidelines, participating in regulatory inventories, etc.

Bachelor’S Degree, English Language And Literature, General

English Language And Literature/Letters