I am passionate about learning new technologies and staying abreast in technical, analytical, problem solving and project management technologies. Diverse and driven technical and business professional experience supporting the infrastructure of contact centers, CUCM administration voice and data networks, troubleshoot and test UCCX environments, call center and service desk environments, including deployments, implementations, and migrations. Troubleshoot and test various soft phones (SFCTI, CUCILYNC and CIPC) issues as well as Cisco Hard Phone configuration. In addition to having experience in all phases of SLDC requirements gathering, analyzing and documentation of business processes and ITIL best practices and creating system specification documents. I do not mind relocating to better my skills, towards better job opportunities.Skills: Cisco CUCM Call Manager Administration, UCCX Contact Center Administration, Network Administration, Hardware Support.
Listed skills include Business Analysis, Itil, Microsoft Office, Integration, and 26 others.