Working in a busy call center environment handling high call volumes. Resolved customer issues ranging from alarm, security cameras and heating unit technical support to billing questionsAssisted customers in navigating the companies website and application. Promptly responded to customer inquiries to identify and resolve issues with initiative and good judgmentMaintained a polite and professional telephone mannerCoaching new hires and remote workers

Assisted in store set up and prepared for Grand openingAssist in scheduling, ordering, freight processing, merchandising and all day to day activitiesPerform all opening and closing proceduresReplenish merchandise to the sales floorReceive merchandise from Distribution and vendors. Process Trucks consisting of 1300 plus pieces Supervise the Freight crew and assuring merchandise is replenish to sales floor in timely matter to company standards.

Perform all open and closing proceduresAssist in hiring and training, and schedulingProtects and secures all companies assets. including store cash.Provides leadership and coaches all associates, Maintain sales floor to company standards, Process freight on a daily basis to company layout, Oversee schedule to labor depending on salesEnsure excellence in customer service and resolve all problems at store level. Managed all aspects of merchandising including resets,

Seasonal job-Set up stores,Received over $300,000 of merchandise, Displayed product according to company standards, Recruited, hire and trained 30 employees, met payroll expectations, Had low associate turnover,

Ran a 1.5-2 million dollar a year store. Exceeded last year sales by $16,712. Exceeded sales goal with a 15% customer reward upgrade, Provided customer service and received 100% on mystery shops, Ran monthly inventories,Hired, trained and coach 15-20 employees at a time. Received and transfer merchandise from distribution and vendors on a daily basis. Worked for Blockbuster for 15 years, starting as a customer service rep, got promoted to shift leader within a year then within another year got promoted to Assistant store manager then to store manager.