Robin Fernandez Email and Phone Number

8+ years of sales, account management, and customer success achievements. ↠ I build lasting relationships and act as a trusted contact throughout the customer lifecycle, ensuring that needs are always met. I also regularly leverage my analytic skills and project management acumen to achieve total client satisfaction. As an out-of-the-box thinker, I offer creative solutions to increase upsell and cross-sell opportunities, ensuring results exceed all expectations. ⬆️ Key areas of specialization:Customer Success Management / Key Account Management / Relationship Building / Communication / AnalysisProject Management / Upselling & Cross-Selling / Needs Assessments / Complex Problem-Solving / Remote Team Collaboration / Problem-Solving / Product & Service Expertise / Business Development🏆 Selected highlights from my career:Secured 3 major bids in the existing account offerings at Coyote Logistics and increased profits by 34%, using practices that were adopted as a company gold standard.⭐Exceeded quota by 120% July 2023 within a highly competitive market. Used analytics to understand market trends and build advertising and promotional plans.⭐Earned the prestigious employee spotlight as a go-to resource for account management and customer success topics; trained new hires on all related topics.⭐Regained trust with a key customer through quick troubleshooting, with the customer providing critical feedback to enhance product development. ⭐Attained the Employee Dedication Award at Women in Need. Record-breaking 80+ new business partnerships against subnational operational challenges. In my free time, I’m a dancer who enjoys hiking, playing with my son, improving my skills, certifications, YouTube tutorials, DIYs, motivational speaking, yoga, emotional doula support, cooking classes, traveling, and holistic health. I look forward to meeting you! 📧 You can reach me at robin.fernandez@me.com.