• Lead resident programs to include recreational, social and entertainment designed to enrich the quality of life and enhance the vibrancy of the community for residents.• Oversee and produce activity marketing flyers and monthly newsletter. • Maintain an upbeat attitude with residents and employees. • Build strong co-worker, peer and resident relationships.• Oversee an active volunteer program among residents. • Solicit input and involvement from residents to stimulate awareness and participation.• Assess activity effectiveness through feedback and participation.• Manage multiple tasks and duties, while sticking to deadlines and budgets.• Maintain flexibility in day-to-day changes.• Sustain a good decision-making process while maintaining a balance between residents and corporate goals.

• Increased technology usage through effective training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.• Assessed individual and group technology training needs by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.• Created interesting and compelling training materials by identifying and describing information needs, using desktop publishing and utilizing team feedback for editing.• Maintained quality service by establishing and enforcing organization standards.• Enhanced technical knowledge by attending educational workshops; reviewing publications, online resources and collaborating with team members across the country.• Wrote and produced training videos to introduce and/or support remote training needs.• Promoted feedback to help developers prioritize technology enhancements.

• Reported to the CIO, while working closely with project managers and internal partners to ensure proper roll out of technology and training.• Created all course curricula, descriptions and materials; including videos and presentation resources.• SME on technology offered and maintained comprehensive knowledge.• Increased end-user collaborative communication software use by nearly 300% within the first three months.• Delivered instruction on program use and special features via WebEx and in person.• Conveyed the benefits of using internal technology to all users in a concise and accurate manner.• Revamped existing training courses to meet new user needs and include updated software features and functions.• Strategized with end-users on how to improve individual performance with software.• Created training surveys to monitor effectiveness and improve my training methods.

• Motivate students to actively participate in all aspects of the educational process, threaded class discussions, feedback, written assignments/projects, and research.• Answer or obtain answers to student questions in a timely manner.• Connect students with resources to help them develop their strengths and strengthen their weaknesses. • Create tools to help students be successful in coursework, paying attention to learning styles.• Manage student academic progress throughout the course session.Current courses taught:Principles of ManagementMangerial CommunicationsLeadershipGlobal ManagementAdditional Courses Credentialed to Teach: Business Communications Organizational Change Management

• Develop unique curriculum for online, hybrid, and campus courses. • Actively monitor and track individual student progress and advise students in class choices for their major.• Motivate students to actively participate in all aspects of the educational process through class discussions, feedback, outside assignments/projects, research, and enrichment activities. Courses Taught (online and campus):COM207 Introduction to Communications COM208 Introduction to PR WritingCOM253 Interpersonal CommunicationsCOM302 Intercultural CommunicationsCOM365 Organizational Communication

• Maintained an 87.9% average start rate by identifying and addressing student challenges for success.• Assisted students throughout the enrollment process, which includes application, financial aid, and academic acceptance. Identified continuing student needs and assisted them in finding a solution. • Monitored student progress through the first course. • Identified student needs and intervening as necessary to assist those students having difficulty, directing them to the resources for help.

Managed and coached teams ranging from 1 to 20+ employees in software application, departmental procedures, and best practices; while maintaining company values and standards. Created and facilitated weekly department meetings. Developed and led one-on-one trainings based on need. Managed time by identifying goals, creating daily plans, and recognizing task performance obstacles. ~ Designed and oversaw training of new full-time and temporary employees~ Provided ongoing training and coaching~ Facilitated interdepartmental weekly meetings to discuss overall project schedules and issues ~ Created Department software procedure SOP and training manual in print and PowerPoint formats~ Worked closely with Corporate and local Sales Management teams in establishing new procedures to create a more efficient workflow between the departments during a company reorganization

Provided high level, nationwide broadcast industry training and business analysis for clients upgrading their sales, traffic, and accounting software. Maintained integrity with confidential and proprietary information. Consulted with station management on operational practices and analyzed operational deficiencies and business needs.