Robin G. Email & Phone Number
Who is Robin G.? Overview
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Robin G. is listed as Market Compliance and Quality Specialist at Voi Technology, a with 698 employees, based in Stockholm, Stockholm County, Sweden. AeroLeads shows a matched LinkedIn profile for Robin G..
Robin G. previously worked as Business Analyst at Voi Technology and Operational expert - Service Delivery Specialist at Klarna.
Email format at Voi Technology
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About Robin G.
I am a punctual and motivated individual who is able to work effectively in a busy environment and deliver a high standard of work. I am an excellent team worker and am able to take instructions from all levels and build good working relationships with all colleagues. I am outgoing and tactful, and able to listen effectively when solving problems. I have around 8 of experience in many different roles that revolve around Customer service, Customer service delivery, Customer operations, Process improvement, Financial services. I always remain keen and determined to learn more and improve my knowledge where possible. Being an open a curios person has lead me to having a proven track record on delivering key initiatives and goals. Mostly recently I successfully lead a market first pilot to channel shift customers to live chat and make it the one stop place. This did not only deliver a better experience for the customer but also benefitted the company in terms of cost as we were able to automate many functions.I have experience using a wide range of operating systems including Microsoft office (Especially Excel), fresh desk, Metabase, Tableau, POS systems and using SQL. Upon reviewing my job history you can see that I feel comfortable working in international companies of different sizes.
Robin G.'s current company
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Robin G. work experience
A career timeline built from the work history available for this profile.
Business Analyst
- Using data analytics in the form of SQL, Tableau, and Metabase to provide stakeholders with the relevant information to build a successful product- Trend, Business, Impact, Risk analysis - Stakeholders management - Project management for process improvements, including the creation of training documents- Create monthly business reviews to highlights KPI's (Key Performance Indicators), Areas of improvement, Customer service performance overview, and action points.- Monitor, analyse, and understand monthly P&L (Profit & Loss)- Be an ambassador, POC (Point of contact), and expert on best practise related to customer service and related processes.- Challenge the status quo when it comes to finding new solutions to improve the business or customer experience
Operational Expert - Service Delivery Specialist
Senior Customer Service Advisor
- Be the first point of contact for customers and initiate Faster payments, Swift, CHAPS, standing orders, and Direct debit.- Customer service- Report any Anti money laundering & Counter terrorism concerns (AML & CTF) - Report any Suspicious activity reports (SARS) - Private banking client management - Provide the highest level of customer service - Traning Co-ordinator- Meet compliance regulations (GDPR, FOS, TEXAS, FSCS)
Sales Assistant & Assistant Treasurer
- Show leadership by being the point of contact (POC) for the whole operation- Take responsibility for all back office administrative tasks e.g. Financial reports, annual audits- Wholesaling large sums of cash and organising pick up and delivery- Provide the highest level of customer service at point of sale (POS) - Report any Anti money laundering & Counter terrorism funding concerns (AML & CTF) - Use an array of software including Microsoft office
Fitness Co-Ordinator
- Customer retention- Customer / Client management- Tranning Co-ordinator- Cash management - Opening and closing of tills- Deliver exceptional and tailored customer service- Operate software to manage calendars, statistics, and client profiles- POC of contact for all Fitness related operations
Colleagues at Voi Technology
Other employees you can reach at voiscooters.com. View company contacts for 698 employees →
Sydney Martini
Colleague at Voi TechnologyBerlin, Germany
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OE
Otenaike Ezekiel
Colleague at Voi TechnologyBerlin, Germany
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IV
Ilya Vinokhodov
Colleague at Voi TechnologyWädenswil, Zurich, Switzerland
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LK
Linn Kallio
Colleague at Voi TechnologyStockholm, Stockholm County, Sweden
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RP
Romanos Papanikolaou
Colleague at Voi TechnologyUppsala, Uppsala County, Sweden
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HW
Henry William Banks
Colleague at Voi TechnologyTrondheim, Trøndelag, Norway
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HF
Hamidreza Farahani
Colleague at Voi TechnologyNew York, United States
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HS
Harkirat Singh
Colleague at Voi TechnologyBerlin, Germany
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DS
Dilawarkhan Sattar
Colleague at Voi TechnologyMalmo, Skåne County, Sweden
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DE
David Enström
Colleague at Voi TechnologyGreater Stockholm Metropolitan Area, Sweden
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Frequently asked questions about Robin G.
Quick answers generated from the profile data available on this page.
What company does Robin G. work for?
Robin G. works for Voi Technology.
What is Robin G.'s role at Voi Technology?
Robin G. is listed as Market Compliance and Quality Specialist at Voi Technology.
Where is Robin G. based?
Robin G. is based in Stockholm, Stockholm County, Sweden while working with Voi Technology.
What companies has Robin G. worked for?
Robin G. has worked for Voi Technology, Klarna, Lloyds Banking Group, The Change Group International, and Rhondda Cynon Taf County Borough Council.
Who are Robin G.'s colleagues at Voi Technology?
Robin G.'s colleagues at Voi Technology include Sydney Martini, Otenaike Ezekiel, Ilya Vinokhodov, Linn Kallio, and Romanos Papanikolaou.
How can I contact Robin G.?
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