Robin G. Email & Phone Number

St Louis, Missouri, United States

Provide excellent customer service (internally and externally) via email, phone, chat, etc. by remaining proactive and addressing inquiries regarding the status and details of imported shipments.Consistent communication with internal teams, suppliers, vendors, and clients to coordinate end-to-end logistics planning and pricing from pickup to delivery considering incoterms and resolve any related issues; both domestic and international. Proactively prepare, review, and maintain… Show more Provide excellent customer service (internally and externally) via email, phone, chat, etc. by remaining proactive and addressing inquiries regarding the status and details of imported shipments.Consistent communication with internal teams, suppliers, vendors, and clients to coordinate end-to-end logistics planning and pricing from pickup to delivery considering incoterms and resolve any related issues; both domestic and international. Proactively prepare, review, and maintain accurate and organized records for all documentation and transactions related to customs, work orders, transportation (ocean, rail, or freight), inventory, invoicing, claims, etc.Identify and alleviate potential risk associated with customs, transportation, order changes, etc.Coordinate and arrange meetings with internal teams, carriers, clients, brokers, dispatch, etc to on a weekly or bi-weekly basis via Zoom, Microsoft Teams, or face-to-face. Ensure precise communication and documentation for all involved parties on pricing per the incoterms; internally and externally to invoice all parties accordingly.Wisely minimize cost as best as for all parties by negotiating with carriers, improving routes, and identifying opportunities to cut cost. Staying up-to-date with changes in import/export regulations and trade law changes in import/exports through meetings, trainings, and conferences. Ensure that all activities meet trade compliance regulations. Show less

Norcross, Georgia, United States

• Review dealer orders for unit specifications, logistics, and pricing before quoting back to the dealer for signature. Once signed by the dealer, I submit for approval and link the order to current stock, incoming stock, or as a factory order via SAP.• Manage international shipping schedules from Korea to the United States port. From their designated ports I book transportation to their final destination and provided any needed documentation; delivery instructions, BOL, certification of… Show more • Review dealer orders for unit specifications, logistics, and pricing before quoting back to the dealer for signature. Once signed by the dealer, I submit for approval and link the order to current stock, incoming stock, or as a factory order via SAP.• Manage international shipping schedules from Korea to the United States port. From their designated ports I book transportation to their final destination and provided any needed documentation; delivery instructions, BOL, certification of origin, packing list, customs invoice, etc.• Provide monthly ETA to dealers for units arriving and provide monthly counts per dealer to department director.• Run daily ERM reports via SAP and send to director for units invoiced, work order status updates, and warehouse preparations.• Create vendor purchase orders for needed parts or attachments via SAP. Once received, issue a goods receipt and voucher the vendor invoice via Docswave to accounting for payment. Also process carrier invoices via SAP and voucher to accounting team for payment.• Create and manage work order charts and inventory specs spreadsheets for monthly stock units and special orders received to the local warehouse. Show less

Hazelwood, Missouri

• Coordinate and execute client request via email, conference calls, or office visit.• Wisely organize and prioritize task specific to each client account to ensure accuracy and efficiency.• Arrange weekly or biweekly client conference calls for updates on issues, upcoming projects, etc.• Communicate detailed and precise instructions pertaining to client orders to the operations management team for proper plan implementation to ensure accuracy and efficiency.• Review rate quotes… Show more • Coordinate and execute client request via email, conference calls, or office visit.• Wisely organize and prioritize task specific to each client account to ensure accuracy and efficiency.• Arrange weekly or biweekly client conference calls for updates on issues, upcoming projects, etc.• Communicate detailed and precise instructions pertaining to client orders to the operations management team for proper plan implementation to ensure accuracy and efficiency.• Review rate quotes and arrange transportation for LTL, TL, or container pick-ups and deliveries and provide any needed documentation.• Follow-up with carriers to confirm on-time pick-ups and deliveries.• Organize each client’s uploaded order files specific to their account needs/processes for fulfillment purposes.• Track saleable inventory, returns, damages, etc. and advise the inventory team for reconciliation purposes.• Create and print EDI labels for specific vendor orders (Walmart, Amazon, Wayfair, etc.)• Managed client projects by researching vendor pricing, creating purchase orders and kitting instructions, and ensuring proper execution in a timely manner.• Reviewing and processing weekly billing to accounting for each client (picking charges, packing charges, supplies ordered, parcel and freight charges, CSR account management hours, etc.).• Work in collaboration with warehouse department managers and the accounting team to manage and reconcile inventory. • Identify and solve operational issues specific to each account by implementing LEAN initiatives per client approval. Show less