Customer facing, with excellent interpersonal skills and extensive knowledge of implementing projects, processes and customer support in global organisations. Pragmatic solution provider and effective leader who encourages active participation and sharing of ideas.Key Strengths and Experience:Customer facing with continuous improvement using root cause analysis, metrics, and quality reviewsExcellent PC / MS Office skills including VisioExcellent inter-personal / communication skills & very adaptable to change and self-motivatedExcel to macro / pivot table level with expertise in data analysisExcellent team playerProject Management Six Sigma Green Belt TrainedQuality Tools Ford 8D, lean manufacturing including 5Y’sManaged specialist teams including Systems Support, Customer Care and QualityOracle 11.03 front end user and data reporting / Oracle 11i data reportingBusiness Objects report development / BRIO development data reportingExperience in Quality Management System TL9000 for the global Telecoms industryBSI Internal AuditorOracle R12 front end user and data reporting / Oracle OBIEE data reportingPower BI reporting & dashboards