Technical writing, web-based user guide creation, and cross-program support for the Operations Readiness, Design & Integration Team.● Design and write User Guides for proprietary Maxar user interfaces for imagery order fulfillment and Mission Operations using MadCap Flare. ● SharePoint admin and content creator for multiple internal operations teams.● Specialist in process documentation for new users of systems and UIs● Active member of Maxar and WorldView Legion team engagement groups

Provide technical guidance on the utilization of GIS software for the purpose of spatial data analysis and providing understanding of multiple variables in diverse geographic locations for customers. Act in a leadership role within the Quality Control Team by applying experience and judgement to prioritize daily work and plan and accomplish time-sensitive goals. Drive continuous improvement through learning, training, and process improvement. Facilitate generation of workflow documentation.• Utilize ESRI software, Global Mapper, PCI Geomatica, ENVI, and proprietary user interfaces to perform quality control on numerous raster and vector products produced by internal teams and outside vendors. Manage, analyze, and update data for over 20 raster and vector products by pulling information from various sources, and writing summary reports of analysis results. This quality control, data management and analyses ensure product deliverables are correct and meet specification. • Respond to customer inquiries about imagery and data issues. Use knowledge of geospatial and photogrammetric concepts to investigate issues with deliverables, and clearly describe these issues and possible solutions to customer care teams with appropriate level of technical detail, often for non-GIS users. • Develop customer-facing quality process documents to provide the appropriate level of information to stakeholder teams and lay audiences. Collaborate with multiple cross-functional teams to develop format and content. Documents are published to the company’s website and increase cooperation with sales teams and customer awareness of products. • Complete product validation analyses with newly developed and evolving processes and train three other team members by using technical knowledge and strict attention to detail. Establish beaseline confidence level in products and write reports used by sales teams for internal training and targeting revenue growth opportunities.

Utilized ArcGIS, Global Mapper, PCI Geomatica, ENVI, and proprietary user interfaces to perform quality control on numerous raster and vector products produced by internal production teams and outside vendors. Produced and improved workflow documentation.• Initiated complete revision of workflow documentation, applying technical writing skill, knowledge of learning styles, as well as industry best practices. Collaborated with team members to develop documents that improved efficiency and increased accuracy of data. Workflow documentation became the foundation of the QC team’s training program.• Independently developed training programs and materials to train new QC team members.• Known as mosaic product SME and primary QC point of contact; increased throughput of mosaic product by estimated 100,000+ square kilometers in a single quarter, breaking all previous records.

Worked as part of a team that interpreted several million square kilometers of remotely-sensed imagery per year for mosaic assembly with a proprietary GIS user-interface.• Quickly mastered production workflow by applying remote sensing ability, knowledge of GIS techniques and critical thinking skills to consistently exceed quarterly production goals. • Performed peer-review and quality control on mosaics and recommended appropriate strategies for mosaic correction and improvement. Adjusted processes based on customer feedback, increasing customer satisfaction, and securing multiple yearly contracts. • Developed an in-depth training program to teach new employees the production workflow, which consisted of one-on-one training, written documentation, and PowerPoint presentations. The mosaic product (Vivid) became a flagship imagery product for the company, generating significant yearly revenue.

Digitized detailed feature data in remotely-sensed imagery with ArcGIS. • Managed imagery files and shape file datasets to ensure correct and complete delivery to clients.• Extracted over 10,000 kilometers of linear feature data for the purpose of aviation navigation safety.• Completed detailed quality check work on feature datasets and performed rework according to recommended reactionary strategies, ensuring navigation safety data was correct.

Interpreted remotely-sensed imagery for detailed feature extraction; Worked as part of a team to manage imagery files and synthesize feature data in ArcGIS 9.3.1; Completed detailed and specific quality check work on feature datasets and performed rework according to guidance

Wrote community wildfire protection plans (CWPP) for Jefferson County, CO Fire Protection Districts. Managed and oversaw the completion of a grant project installing large-scale firebreaks over multiple private properties. Completed detailed analyses in ArcGIS of landscape-scale wildfire hazards with geospatial data. Interpreted remotely sensed imagery for project layout and landscape-scale land management planning. Created and implemented multiple high-quality maps and visualizations of landscape-scale fire hazards for public education, community meetings, and inclusion in CWPP documents.  Performed community outreach to educate landowners of various knowledge levels about fire hazard mitigation and other forest management issues.

Completed inspections with landowners and contractors to ground-proof and document yearly forest management activities and ensure contract compliance; Provided technical information and assistance on management practices, fire, insect, and disease mitigation, and project layout to landowners and contractors; Evaluated forest management plans and their associated maps for compliance with CSFS guidelines; Collected and entered detailed forest management data into Excel databases and government geodatabase (WEBDET); digitized forest management units and created project maps with ArcGIS 9. Conducted timber cruising surveys to evaluate forest stand density and species composition.

Gathered and entered contact information and other company data into ACT sales database. Completed quality-checks and corrections in database with minimal supervision.

Evaluated standardized reading and writing tests in multiple grade levels following established rubric; Trained Team Leaders and Evaluators within established time frames and qualification standards; Supervised up to 15 Team Leads and Evaluators on daily project goals and expectations