Robin Kinter Email & Phone Number

Troy, Michigan, United States

Troy, Mi

• Achieve 99.5% customer on-time delivery• Track customer past due requirements weekly and report as required• Reduce PC & L Direct Ship Cost Recoveries by 20% year over year• Support new launches and engineering changes for Direct Ship and ensure flawless delivery• Maintain records in accordance with record retention requirements and keep records filed for ease of retrieval (filed by supplier, shipper number or date)• Maintain Direct Ship Practices and customer specific documentation• Manage special projects as required• Be on call 24 hours a day 7 days a week for Direct Ship customers and supplier issues/emergencies• Respond to all urgent supplier issues immediately and resolve all issues through root cause analysis and irreversible corrective action within 60 days

Liaison between Customer, Delphi Product Service Solutions Functional Areas and Plants•Heavily involved with Intra company management, order entry and demand planning forecasting•Reconcile SAP order entry, credit, debit per Customer needs•Prepare Customs Documentation for International Customers•Work to establish compliancy with Sarbanes-Oxley•Work closely with department management on process improvement activities, i.e.: task card implementation, CRM (Customer Relationship Management) and SharePoint initiatives•Work to improve issue resolution within the Team •Developed strong working relationship with plants and CAT Warehouse personnel•Maintained various divisional reports including the “Wall Report” and customer service contact information•Recipient of Teamwork award during Delphi’s 2006 Excellence Week

•EDI Support communication and registration of approximately 12,000 suppliers on Delphi's eRFQ application on the Delphi Supplier Portal•Support the web-EDI European team with registration of suppliers•Database management using Excel

Liaison between Customer, Delphi Product Service Solutions Functional Areas and Plants•Heavily involved with Intra company management, order entry and demand planning forecasting•Reconcile SAP order entry, credit, debit per Customer needs•Prepare Customs Documentation for International Customers•Work to establish compliancy with Sarbanes-Oxley

Completed and distributed a large volume of early retirement packages in a two-day periodAdministered over-seas hourly and salaried pension plans, using various international banking methodsWorked closely with Human Resource managers, actuarial analysts Interpreted and assisted Human Resource Managers with plan document and amendment questionsResponsible for monthly reconciliation processing for six different pension plansMaintained complete and accurate work papers for audit trailOrganized monthly conference calls with Human Resource Managers to discuss open issues

Employee Benefits & Consulting Firm

Associates, Business Administration

Business Administration

Business Administration

Business Administration