Robin Lee Email & Phone Number

United Kingdom

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

• Film corporate videos to webinars integrating new technologies like 360-degree camera equipment and techniques.• End to end development and review of production and postproduction media.• Creative consultation on client requirements.• Assisting CEO with media management of the business.• Assisting all stakeholders with all media aspects of the business.

Marlow, Buckinghamshire, United Kingdom

Logistics

Andover

- Managing regulatory requirements from financial services and organisations such as FOS, FCA, PWC & EA.- Telephony base queries and validation with customers while having 100% QC checking. - Working toward individual and team targets. - Rapid and accurate comprehension of written customer complaints. - Attention to detail while dealing with customer complaints over the phone.- End to end process decision making

Reading, United Kingdom

- Common use of pivot tables and formulas in excel to scrutinize data.- Manipulation and extraction of financial information from software platforms to excel, and inhouse systems.- Utilization and management of inhouse systems to hit and exceed daily targets.- Working toward individual and team targets. - Telephony base queries and validation with customers while having 100% QC checking. - Regular changes to work stream while having to keep over 95% quality. - Having to manage regulatory requirements from financial services and organisations such as the FOS, FCA, PWC & EA.- Rapid and accurate comprehension of written customer complaints. - Accurate data gathering and concise distribution to key department and staff.- End to end process decision making.- Root cause analysis- Calibration sessions - Identifying training trends

Reading, United Kingdom

- Identifying reasons for low pressure either at home or on the mains network- In depth knowledge of company policies and KPI’s.- Wide knowledge of company infrastructure - how this applies directly to the customer base.- Strong knowledge of company wholesale and commercial consumer markets.- Extensive knowledge of company software such as GIS, SAP CRM, and VISTEC.- Excellent organisational skills while preparing and Implementing training and coaching sessions for customer centre colleagues. - Strong interpersonal skills to build relationships with key stakeholder through to customers.- Attention to detail while dealing with customer complaints over the phone.- Root cause analysis- Calibration sessions - Identifying training trends