Robin Long Email & Phone Number

San Diego

Responsibilities: Provide leadership with P&L accountability to revenue generating departments including Visitor Services, Special Events, Group Sales, Client Services, North Star Science Store and Craveology Café. Ensure an outstanding visitor experience for all. Oversee Volunteer Museum Ambassadors and Exhibit Facilitators. Achievements: Increased bottom line contribution over $1mil.Ensure low turnover rate while providing internal opportunities for growth, Cafe remodel allowing for expanded menu resulting in a 93% increase on the bottom line.Increased Special Events flow through from 7.7% to 53.2%.Increased store sales while reducing COS from 44.9% to 38.7%.Installation and implementation of Pulseworks Virtual Reality Transporter

United States

Responsibilities: Support the transition from HMSHost Retail to World Duty Free Group NA, partner with Human Resources and Operations, introduce US employees to WDFG culture and Core Values, develop policies and procedures improving service, productivity, and profit, develop and facilitate training.Achievements:Developed Employee Orientation Guide and facilitated training for implementationCreated policies and procedures ensuring operational excellence across the USCreated Management Training ProgramDeveloped and implemented Customer Service Initiative and Recognition ProgramInstrumental in Detroit branch set up: hiring, training,set up of 10 stores and warehouseAttended Global Training and Development Conference in Madrid, Spain; presented US update

Responsibilities: $29mil annual sales, operating 22 stores including subtenants . Accountability for P&L, budgeting, financial analysis. Ensure excellent relations with landlord, UFCW local 134 Union, ACDBE partners, subtenants, and all associates while delivering exceptional customer service. Development of policies and procedures, local and company-wide training programs. Human resources functions.Achievements:Contributed the highest cash flow in the Retail Division,creating the highest sales per sq' company wide.Improved branch cash flow from 22% to 27.5%Developed and implemented Customer Service Training for all HMSHost North America Retail Associates.Successfully negotiated Union Contracts with the UFCW Local 135 providing additional benefits within budget.Winner of Operational Excellence Award multiple years, based on excellence in service, profit, associate satisfaction and operational standards.Project Manager for special events: branch openings, Republican National Convention, Super Bowl.

Responsibilities: Operations and Buying for Dobson’s Square, a shopping center in Old Town San Diego: specialty stores including Apparel, Books & Stationery, Jewelry, Toys, Fine Gifts & Collectibles, General Store, Ice Cream Parlor and Snack Bar. Deliver excellent customer service, source exciting merchandise assortment, store layout, merchandising, marketing, inventory management, insure positive relationship with the State of CA; the landlord, develop partnerships with the Old Town community, while delivering the bottom line.Achievements:Participated in RFP process including concept selection resulting in a 10 year contract with the State of CA.Executed the opening of Dobson’s Square on time managing construction, product assortment, merchandising, hiring and training staff, grand opening celebration, etc.Coordinated annual Cinco de Mayo celebration.Active member of Old Town Chamber of Commerce.Participated in RFP process for the Airport Concession Contract resulting in a 12 year contract with the Port of San Diego Designed floor plan that generated over $5 million annually in 900 sq’; highest sales per sq’ companywide.

Education record

Bachelor Of Arts - Ba, Sociology