Robin Low Email & Phone Number

Manage staff, Service Levels, and work flow Remote manage Kansas City Remittance siteManage and update reporting such as KPIs and profit and loss reporting Develop department/individual staff goals and objectives, manage semi-annual review process, track staff salary increases for department budget, manage department budget, provide and implement.

Collects, examines and analyzes detailed policies, reports, and operational processes for Compliance regulations. Balance responsibilities of a number of assigned audits occurring simultaneously. Works independently with limited guidance from senior members on audit team and/or manager. Uses operational and compliance knowledge and experience to develop.

Manage staff, Manage Service Level Agreements for Business Partners and Senior level Management, Remote Management of two facilities, and Manage Boarding/Funding work flow within the Consumer Bank, Mortgage department, and Commercial bankProven ability to write Risk Narratives and Self-Testing for Risk Management (COSO), proven ability to maintain.

Manage staff, Service Levels, and work flow within the Imaging processRemote manage Midwest City and Tulsa locationsManage staff, Service Levels, and work flow within the Commercial File Image process Manage and update reports such as Month End Productivity Reports, Month End External Quality Reports, Internal Quality reports, Service Level Agreement.

Manage staff and work flow within the Imaging processManage staff and work flow within the Commercial File Room processPrepare and update reports such as Month End Production Reports, Month End Quality Reporting, Scorecards, Quality Control for the Credit Services Imaging Department, Daily Number Carryover reporting, Service Level Agreement reporting.