Robin Low Email & Phone Number

Manage staff , Service Levels , and work flow Remote manage Kansas City Remittance siteManage and update reporting such as KPIs and profit and loss reporting Develop department/individual staff goals and objectives, manage semi-annual review process, track staff salary increases for department budget, manage department budget, provide and implement department guidelines, provide guidance and/or reinforcement of quality guidelines, provide counseling if applicable for individuals on staff, and work to implement and succeed on strategic plan deliverablesMaintain a high level of customer service for Treasury customers Create and update procedures, and train, or provide reinforcement training for individualsWork closely with Treasury partners to resolve complaints or help resolve any issuesSuccess in team building and motivation, Success with developing and establishing an efficient department

Collects, examines and analyzes detailed policies, reports, and operational processes for Compliance regulations. Balance responsibilities of a number of assigned audits occurring simultaneously. Works independently with limited guidance from senior members on audit team and/or manager. Uses operational and compliance knowledge and experience to develop recommendations for changes to processes and systems that will mitigate risk, improve performance and ensure the organization complies with all relevant regulations. Works independently with limited guidance to document audit results including internal control deficiencies and other audit issues. Lead the presentation of the audit plan, audit findings and recommendations to management in addition to exit interviews with appropriate line of business. In collaboration with assigned audit team, may assist with or lead the post audit follow up to ensure issues and problems are being resolved.Establishes engagement objectives, creates risk-based test plans, budgets and staffing plans with guidance from manager. Utilizes knowledge and experience to influence and guide other team members. Proposes solutions to challenges that surface during audit engagements. Reviews work of others to ensure audit engagement and report are completed timely, effectively and accurately.

Manage staff, Manage Service Level Agreements for Business Partners and Senior level Management, Remote Management of two facilities, and Manage Boarding/Funding work flow within the Consumer Bank, Mortgage department, and Commercial bankProven ability to write Risk Narratives and Self-Testing for Risk Management (COSO), proven ability to maintain procedures and risk controls for external/internal auditsAbility to discuss Consumer, Private Bank, and Business Bank product with lines of Business and assist Commercial Bank lenders with attorney prepared documentation and structuresReview Regulation O reporting with Credit Administration along with any other questions of coding (i.e. call code, purpose code, etc.) on loan systems, must know Commercial and Consumer loan policies, and documentation policiesProven project management skills within Credit Services while working closely with Business Partners Develop and implement departmental/individual staff goals and objectives, manage quarter/annual performance review processes, make hiring decisions, track staff’s merit/promotion increases for departmental budget, manage financials for monthly/annual budget, provide and implement department guidelines, provide guidance and/or reinforcement of quality guidelines, provide counseling/coaching if applicable for individuals on staff, and work to implement and succeed Strategic Plan deliverablesCreate and update procedures for department processes, and train and/or provide reinforcement training for individualsImplement process improvements for cost savings and department efficiencies successfullyProven Success in team building and motivation, developing and establishing an efficient department, working with other division managers outside of Credit Services, and working closely with other department managers within Credit ServicesProven ability to work closely with Internal/External Audit, Credit Administration, and Loan ReviewTeam Leader for Business Resumption

Manage staff , Service Levels , and work flow within the Imaging processRemote manage Midwest City and Tulsa locationsManage staff, Service Levels, and work flow within the Commercial File Image process Manage and update reports such as Month End Productivity Reports, Month End External Quality Reports, Internal Quality reports, Service Level Agreement reporting, Prep/Scan/Index Number Reporting, Forecasting, Quarterly Cross-Training Reports, Business Resiliency Reporting and Training, SOX controls, Adhoc reporting, RPS reporting, etcDevelop department/individual staff goals and objectives, manage quarter/annual review process, track staff salary increases for department budget, manage paper and supply lists for budget, provide and implement department guidelines, provide guidance and/or reinforcement of quality guidelines, provide counseling if applicable for individuals on staff, and work to implement and succeed on strategic plan deliverablesMaintain a high level of customer service within areas in Credit Services and other business partnersMaintenance, Problem Solve, System (UAT) Testing, and research of the WITS imaging systemFull knowledge of work flow that is created for the Credit Service department through the Imaging system, and having the understanding of how this affects Boarding, Collateral Recordation, Exceptions, and Document PreparationCreate and update procedures for Image Lab and Commercial File Image processes, and train or provide reinforcement training for individualsWork closely with Line of Business to resolve any complaints or help resolve any issues, work closely with Line of Business on error submission resolution and training, providing successful WITS navigation training to the Line of BusinessSuccess in team building and motivation, Success with developing and establishing an efficient department, and Success in working closely with other department managers within Credit ServicesRemote Management of OKC facility

Manage staff and work flow within the Imaging processManage staff and work flow within the Commercial File Room processPrepare and update reports such as Month End Production Reports, Month End Quality Reporting, Scorecards, Quality Control for the Credit Services Imaging Department, Daily Number Carryover reporting, Service Level Agreement reporting, Prep/Scan/Index Number Reporting, Forecasting for Staff Levels, Quarterly Cross-Training Reports, Business Resiliency Reporting and Training, Production Reporting, SOX controls, etcCreating staff goals and quarterly reviewsMaintain a high level of customer service within areas in Credit Services, and other business partnersMaintenance, Problem Solving, Testing, and research of the WITS imaging system.Full knowledge of work flow that is created for the Credit Service department through the Imaging system, and having the understanding of how this affects Booking, Collateral Recording, and Document PreparationCreate and update procedures for Image Lab and Commercial File Room processesWork closely with Line of Business to resolve any complaints, or help resolve any issues