• Oversee daily operations for a designer of innovative fitness products, with managerial oversight spanning logistics, delivery, warehousing, installation, customer service, technical repair service, and warranty claims across 108 countries• Collaborate with the manufacturing and engineering teams on the development of new equipment, and oversee the project planning and product development timelines• Create technical documentation for risk management purposes, in addition to… Show more • Oversee daily operations for a designer of innovative fitness products, with managerial oversight spanning logistics, delivery, warehousing, installation, customer service, technical repair service, and warranty claims across 108 countries• Collaborate with the manufacturing and engineering teams on the development of new equipment, and oversee the project planning and product development timelines• Create technical documentation for risk management purposes, in addition to establishing quality management systems• Obtain product certifications and ensure adherence to high standards in order to maintain them, including the Medical Device Directive certification• Design and manage the company’s national network of service providers for the installation and customer support of large in-home assembled products• Coordinate with the customer service manager to oversee national e-commerce 3PL contracts establishing procedures for direct-to-consumer products• Developed an online warranty management system for product registration and claims, supporting 206 users in 81 countries, and expanded the portal to support an online store for distributors to order spare parts • Discovered opportunities for greater efficiency by comparing residential and commercial products and identifying the potential for commonality across parts, and oversaw a new product design with the engineering team, reducing the cost of inventory and production• Developed the curriculum and agenda for a multi-day training seminar for international distributors across Asia and Europe, providing both classroom and experiential training Show less

• Led technical services and projects globally for the developer and manufacturer of an upscale fitness product • Through comprehensive market research, identified an opportunity to innovate, creating a software development plan for an interactive LCD touchscreen for the product, and implemented software developer contracts to ensure consumer access to technical support• Created standard operating procedures for troubleshooting technical issues, collaborating with programmers to… Show more • Led technical services and projects globally for the developer and manufacturer of an upscale fitness product • Through comprehensive market research, identified an opportunity to innovate, creating a software development plan for an interactive LCD touchscreen for the product, and implemented software developer contracts to ensure consumer access to technical support• Created standard operating procedures for troubleshooting technical issues, collaborating with programmers to develop new procedures Show less

• Oversaw the expansion of the product line into the medical field through product safety testing, risk assessment, and process-oriented documentation, including SOPs and technical component drawings• Assisted with the development and implementation of a quality management system (QMS) that aligned with the statutory and regulatory medical device requirements of each country where the product was sold• Led the development of QMS documentation, including the quality manual, key… Show more • Oversaw the expansion of the product line into the medical field through product safety testing, risk assessment, and process-oriented documentation, including SOPs and technical component drawings• Assisted with the development and implementation of a quality management system (QMS) that aligned with the statutory and regulatory medical device requirements of each country where the product was sold• Led the development of QMS documentation, including the quality manual, key operational procedures, work instructions, and quality plans and drawings, in addition to the related quality records and the documentation used in the day-to-day operation of the system• Ensured the completion of product modifications in order to obtain the European Medical Device Directive certification, and oversaw annual audits for maintaining certification• Analyzed current product components to determine cost improvement opportunities, including reducing overall weight and exploring material substitutions Show less