Conducted in-depth review and analysis of revenue cycle data, strategically identifying key reimbursement opportunities.Proactively identified and addressed patterns and trends to enhance denial management and prevent revenue loss.Tracked and optimized performance metrics to streamline business processes and ensure optimal contract performance.Spearheaded month-end reporting processes, providing critical insights and metrics for executive decision-making.Led various ad hoc reporting and data analytics projects, contributing to data-driven decision-making and operational efficiency.

Coordinate group visits to 10 of the 12 theme parks within SeaWorld Parks and Entertainment, with a specialized focus on Discovery CoveSchedule Discovery Cove group reservations, collecting all payments on time (in excess of $1.5 million for 2015), and communicating pertinent information with Discovery Cove park staff, which ensures that the group has a seamless arrivalStreamlined the department by creating consistent forms and databases for group orders, and implemented a new filing systemAnswer incoming calls, maintaining an average answer rate of 95% Troubleshoot business partner ticketing website, and work with Corporate IT department when necessaryWork with IT department to set up computer access for new team members

Booked reservations over the phone for hotel and park ticket packages, dining reservations, and guided toursActed as an intermediary between guests and partner hotels, and resolved any conflicts or disputes that occurredBuilt weekly schedules for more than 80 employees, ensuring the needs of the business were met Assisted the Training Manager with training schedule for new team members, as well as re-training for established team membersCrafted daily seating assignments and break schedules for over 40 employees working on a given dayEntered previous day’s data and communicate pertinent information with upper management

Greeted and checked guests in for their Discovery Cove visitConducted guided tours, explaining all aspects of Discovery Cove to existing and potential guestsBooked reservations, both in person, and over the phone

Prepared and served food for both guests and team membersMaintained state and company standards for cleanliness and food quality