Robin Minor Email & Phone Number

Whitehall, Ohio

Counselor Supervisor – Promotes the mission of Apprisen by helping people improve their financial well-being through counseling, community outreach and financial education. • Conduct comprehensive financial counseling.• Credit analysis and budget review for Alternative Services products.• Credit counseling certification requires working knowledge of the Patriot Act, Equal Credit Opportunity Act, Fair Credit Reporting Act, and Truth in Lending Act, Financial Privacy, and the Fair Debt Collections Practice Act.• Compliance as related to the National Foundation of Credit Counseling. • Facilitates workshops, attend community events to network and develop partnerships with organization throughout Central Ohio • Train and monitor staff performances on individual and departmental levels.• Write and deliver staff annual reviews.• Responsible to coach, develop and enhance proficiencies of housing programs.

Westerville, Ohio

Customer Service Representative – Responsibilities included performing a high volume of bank transactions on a daily basis as well as selling bank products.• Responsibility included processing banking transactions quickly and accurately. • Identified opportunities to sell bank products. • Performed all customer service functions in compliance with standard policies and procedures, security compliance and audit guidelines.

Columbus, Ohio Area

Manager - Responsibility included all phases of affordable housing development as well as networking and developing partnerships to promote affordable housing development. • Supervised all phases of housing development which included initial conceptual designs, identifying sites, predevelopment feasibility analysis, and assembling development team for projects.• Compiled operating budgets, obtained financial commitments, selected contractors, bided contracts in accordance with public fund requirements, and hired construction supervision. • Duties included writing grants, program development, which included individual development accounts and homebuyer education classes. • Overseeing the agency in absence of executive director.• Account payables and receivables.• Hiring and training staff.• Retention and client resolution. • Ensured compliance of funding and programs.• Maintained the network system.

Columbus, Ohio

Property Manager – Responsibility included the daily operation of a four tax credit rental units. • Completed credit reviews for rental applications. • Supervised maintenance staff and property repairs.• Processed account payables and receivables.• Provided problem resolutions for tenants. • Completed document audits to ensure compliance with tax credit law.

Columbus, Ohio

Housing Administrator – Responsibility included the operation of single-family housing programs. • Submitted and wrote proposal to solicit funding. • Developed and implemented housing counseling programs. • Administered housing counseling classes. • Purchased homes and calculated rehabilitation cost. • Completed bank draws on 203k projects. • Sold and leased company properties.

Columbus, Ohio

Administrator -Responsibility included operation of the agency accounting hub.• Processed payables and receivables for 70% of the agency expenses. • Hired and trained staff.• Ensured agents compliance with state licensing.

Westerville, Ohio

Branch Manager Responsibility included the daily branch operation.• Sold and approved secured and unsecured loans.• Collected on all delinquent loan products.• Process and determined collateral repossessions. • Developed retail sales contract with local merchants. • Balanced branch deposits daily.• Trained and hired staff. • Responsible for the growth of the branch through product sales.