Robin Nelson Email & Phone Number

Alpharetta Ga

*President's Circle of Excellence 2017 Manages a large portfolio of accounts in an effort to ensure efficient billing & timely payment. Offers assistance on matters involving cash application. Analyzes financial information to assess potential credit risk of businesses. Interact with sales support to manage customer billing and invoicing disputes. Review accounts daily to be placed or removed from credit hold, release orders. Analyzed Dun and Bradstreet, Experian Reports in an effort to establish credit. Research accounts in an effort to reconcile disputed items. Work directly with customers daily to provide proper documentation to the tax department to resolve outstanding tax issues. Responsible for communications to ensure payment is received according to Net 30 terms. Responsible for escalating bad debt for third-party collection assignment or legal counsel.

Alpharetta, Georgia

 Processed customer credit applications, determined appropriate credit risk. Contacted customers regarding payment, following up on billing disputes.. Determined daily accounts to be placed or removed from credit hold. Analyzed Dun and Bradstreet Reports in an effort to establish or increase credit limits. Responsible for escalating bad debt for third-party collection assignment.

Johns Creek Ga

 Investigated unidentified payments, lost or not accepted, responded to trends for cash application. Planned, evaluated, implemented improvements for aall aspects of collection functions and processes. Consulted with the legal department to resolve client complaints in an effort to avoid legal challenges. Responsible for hiring, training, motivating, counseling and managing of the Credit and Collections Team members. Worked to ensure professional relationships were established and maintained with our clients. Reviewed and researched unapplied payments received to ensure applied efficiently. Researched account disputes and discrepancies, performing account reconciliation as needed.

Greater Atlanta Area

 Managed collection activity to resolution on Net 30 Commercial Accounts. Assisted in creating procedures, resulting in a significant increase in receivables. Created training manuals and materials as needed for new hires. Resolved and managed all account issues, focused on reducing DSO of the entire portfolio. Researched account discrepancies to resolution, sent customers credit/debit memos as needed. Analyzed Dun and Bradstreet Reports to establish suitable credit limits.

Greater Atlanta Area

 Consumer Collections, through effective phone calls and delinquency notification. Reviewed Accounts for release of escrow. Utilized logic/troubleshooting skills to resolve customer issues. Posted mortgage payments received. General ledger reconciliation.

Norcross, Ga / Boca Raton Fl

Servicing Supervisor/Manager 2001-2003 Organized the relocation of the Servicing Department, provided support to the Chief Financial Officer. Recruited, interviewed, hired and trained all new employees for the Servicing Department. Created training materials and conducted training classes for new employees Developed schedules that address all levels of training required by the department in order to meet the needs of the company. Reviewed legal settlements and court orders in an effort to establish garnishments and potential loss. Worked closely with the legal department to pursue litigation on delinquent accounts. Prepared and analyzed collection reports to evaluate effectiveness of current collection policies.September 1998-January 2001 Peachtree Financial Solutions Norcross GAAR/Collections Specialist 1998-2001 Assisted in the training of new employees. Processed daily lockbox receivables on all customer accounts. Handled daily balancing and reconciliation of deposits. Collection on delinquent accounts through effective notification efforts. Created and maintained delinquency reports. Reviewed contracts for payment accuracy, confirming payment information with insurance companies.

Auburn, Alabama Area

Selected, Developed and Catalogued Library ResourcesMaintained inventory of supplies and equipment ordering supplies as needed.Greeted and directed visitors and students, answer phones, record messages answer questions regard class schedules.Created class syllabus for Chemistry professors