Brian Clark Email & Phone Number

Phone-based customer service for internet sales for a major toy company.-through incoming phone calls, assist guests with placing internet orders, locating products based on guest descriptions and desires, researching guest orders, addressing guest questions, compliments, concerns, and complaints pertaining to their internet purchase(s).-skilled with computer use; navigating within multiple windows and programs (including AS400, Epiphany, MS Office, and Windows among others).-ability to multitask (handle (70+ calls throughout a shift -- conversing and navigating on the computer as well as referring to memos, emails, etc.).

· Assisting management team in the supervision of employees in my departments. · Providing support, direction, and coordination of activities in accordance with company policies, practices, and procedures through involvement with employees under my supervision. · Improved Building department sales rank from 27th to 1st in the company within two years. · Promoted from part time employee to Department head within9 months of hire.· Over 15 customer compliments sent to corporate headquarters within 3 years.

· Reconciling state enrollment and payment files with internal records to identify discrepancies. · Processing Medicare applications for additional benefits. · Making/taking related phone calls as needed – often exceeding 120 calls per day· Answering incoming phone lines (75-125 calls per day), providing members and healthcare providers with basic health plan information and prior authorization requirements to assist providers and member in accessing the Mental Health and Substance Abuse delivery system. · Providing telephonic contact and system data entry for members seeking aforementioned services and assisting providers who are requesting services on behalf of health plan members. · Collecting and entering into the management information system client demographics and benefits information, making any necessary changes in said system when needed.