Robin Owens Email and Phone Number
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As a results driven customer service manager with 25 years experience in the Charlotte new home market I personally thrive in problem solving and overcoming obstacles. A true team player and devoted company member who enjoys turning the negatives into positives and working towards solutions to improve customer experience in every aspect of the business.
Lennar
View- Website:
- lennar.com
- Employees:
- 6131
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Vice President Of Customer ExperienceLennar Feb 2024 - PresentCarolinasLeading Customer Care for Lennar Carolinas. Additionally building and growing a top-notch Quality Assurance team. Managing all associates and developing programs to improve and focus upon the customer experience.
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Director Of Customer CareLennar Feb 2018 - Feb 2024Charlotte, North CarolinaManaging and building the customer care department for Lennar. Including the recently acquired product and staffing of CalAtlantic Homes. Developing and implementing proactive and consistent customer care programs.
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Customer Care ManagerCalatlantic Homes Sep 2016 - Feb 2018Charlotte, North Carolina AreaManaging and growing the customer care team to oversee the former Standard Pacific / Ryland Homes special projects and warranty departments along with the new CalAtlantic business. Implementing company quality assurance program and developing local quality assurance procedures to improve home readiness scores. -
Project ManagerCalatlantic Homes Jun 2016 - Aug 2016Charlotte, North Carolina AreaWorking with customers, engineers and vendors to complete major structural repairs. Focused on improved processes, cost savings and customer satisfaction.
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Quality Assurance ManagerM/I Homes, Inc. Dec 2014 - Jun 2016Charlotte, North Carolina AreaLeading Customer Care team in the completion of Warranty requests for the Charlotte market. Negotiating repairs with trade partners and customers. Handling of elevated concerns including BBB complaints, Arbitrations and Mediations. Overseeing an negotiating large scale repairs under the structural warranty as well as day to day repairs and customer courtesies.Designing and implementing the Quality Process for the completion of new homes. Inspecting and identifying construction defects in new construction homes. -
Director Of Customer ExperienceJohn Wieland Homes And Neighborhoods Oct 2006 - Dec 2014Charlotte, North Carolina AreaLeadership Council member charged with running customer service and quality programs for Charlotte and Raleigh Divisions. Including but not limited to budgets, satisfaction ratings, quality control, warranty service, elevated issues, settlement negotiations and legal processes. As a manager of direct reports I also perform reviews, approve day to day operations, lead team building, produce bonus programs and incentives and communicate openly regarding company initiatives. -
BuilderJohn Wieland Homes And Neighborhoods Jan 2004 - Jan 2006Charlotte, North Carolina AreaOn-site general contractor for homes in a local signature neighborhood. Constructed homes from raw land to closing in a custom price point for the division. Managed all aspects of projects including customer expectations, design changes, budgets, cycle time and target margins.
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Regional Quality ManagerJohn Wieland Homes And Neighborhoods Jan 2000 - Jan 2004Charlotte, North Carolina AreaOversaw regional warranty, quality control and customer service team for Charlotte division.
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Quality ManagerJohn Wieland Homes And Neighborhoods Dec 1998 - Dec 2000Charlotte, North Carolina AreaCustomer Service, Quality Control and warranty representative for individual local neighborhood.
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Claims AdjusterMetlife Oct 1997 - Oct 1998Charlotte, North Carolina AreaMajor loss auto adjuster responsible for negotiating settlements with accident victims. Managed a large case file and coordinated repairs of personal property. -
Police OfficerTown Of Cornelius Nc Dec 1996 - Oct 1997Cornelius, NcPatrol Officer for the town of Cornelius and field training officer.
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Police OfficerCity Of Wilmington, Nc Oct 1993 - Dec 1996Wilmington, North Carolina AreaPatrol Officer for City of Wilmington in Community Policing atmosphere.
Robin Owens Skills
Robin Owens Education Details
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Criminal Justice
Frequently Asked Questions about Robin Owens
What company does Robin Owens work for?
Robin Owens works for Lennar
What is Robin Owens's role at the current company?
Robin Owens's current role is Vice President of Customer Experience/ Lennar-Carolinas.
What is Robin Owens's email address?
Robin Owens's email address is ro****@****mes.com
What is Robin Owens's direct phone number?
Robin Owens's direct phone number is +170470*****
What schools did Robin Owens attend?
Robin Owens attended University Of North Carolina At Wilmington.
What are some of Robin Owens's interests?
Robin Owens has interest in Arts And Culture.
What skills is Robin Owens known for?
Robin Owens has skills like Customer Satisfaction, Quality Control, Residential Homes, Team Leadership, Closings, Customer Service, Contract Negotiation.
Who are Robin Owens's colleagues?
Robin Owens's colleagues are Vito Bombonito, Lauren Diggett, Oscar Perez, Deb Daczkowski, Douglas Young, Steve Robinson, Mariam Rahman.
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