Robin Papier Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Following up on leads and winning new clients.Developing and implementing strategic plans to manage and grow accounts.Retaining clients and building strong, trusting relationships.Understanding client needs and identifying new business opportunities within your portfolio.Providing superior customer service and ensuring client satisfaction.Communicating and coordinating with internal teams to deliver solutions.Identifying opportunities for improvement and proposing new tools and processes.Supporting sales teams to improve their performance and reach targets.Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.Highly professional and has a customer first mentalityExcellent telephone and verbal communication skillsExcellent written communicationAbility to understand and communicate technical terms.Ability to continuously improve. Always open to learning.Efficient time management.Works well under pressure.Ability to work as part of a team and help team out in all departments.Going above and beyond the customers/partners expectations

Cape Town

Professionally and efficiently manage customer telephonic engagement with a view to maximizing customer satisfaction. This should be achieved through: Adhering to Telephone Etiquette guideline. Continuous Product knowledge improvement.Cross and up sell of unavailable product. Fast but accurate responses to email and telephonic quote requests. Skillful price negotiation using system tools available (ERP). To support all other team members and their associated database of clients (telephonic, order placing, quoting, delivery information, backorders. POD’s etc.). Update CRM to ensure customer detail accuracy and allow proactive marketing. Manage the sourcing and delivery of products to the customer. Generate interest in Axiz's IT products and solutions. Keep customers informed of new product development and IT innovation opportunities. Follow up on outbound marketing campaigns. Ensure customer awareness of incentives through telephonic and electronic engagement. Work in a team environment. Deal with and efficiently direct all customer related queries. Assist with the gathering of information for Direct Sales persons TAM Document where appropriate. Display accuracy regarding messages, quotes, orders, and information given. Answer customer queries, offer product information, do quotes and process orders, track deliveries, obtain POD’s etc. Engage with clients to establish the hardware and software needs of their business. Ensure customer expectations are met (order taking and delivery) Provide after sales support. Back order follow up and executing of queries including offering alternative in-stock items. Organise one’s time effectively, with the purpose of completing today’s work

Cape Town Area, South Africa

Kitchen and Bedroom buyer Source all products for the site Find source seasonal products based on online buying trends Find new Business partners Negotiating Deals for products to showcase on the site Getting all Product infomation for advertising.

Cape Town Area, South Africa

Telesales Consultant Selling of financial products and financial service existing and new customers. Calling downs to new and excisting clients. Renewals of excisting Policies. Processing long and short terms policies.following up on full terms payouts.