Robin Peralta Email & Phone Number

Estados Unidos

Anticipating client needs based on daily communications to ensure a seamless end to end experience.Improved customer experience practices by standardizing processes to be able to respond to demand on a tight schedule.Providing clients with support on all services and attending to short notice requests.

Estados Unidos

Improved the production line efficiency in 2 departments by 30% and reduced overall errors by 40% through:Created and implemented daily and weekly productivity and quality reports.Monitored and analyzed data gathered through reports to manage personnel and resources based on workload.Using software provided to better allocate resources to both departments and teams.Trained 25+ new associates on basic processes, software and tasks and provided ongoing mentorship based on data gathered through reports.Reduced costs by 10% by managing personnel’s schedules, tasks and training.Enforced safety protocols and procedures. No accidents were reported during my tenure.Promoted Diversity, Inclusion and Belonging practices by training, uplifting and promoting a safe space for a diverse team that included persons with limited hearing, non-verbal and a wide variety of ethnicities and cultural backgrounds

Venezuela

Conceptualized, designed and developed brand identities.Created an conceptualized marketing strategies for clients, included but not limited to:Branding - Logo, Merch, Stationary, Voice, Mission and Vision.Social Media Management and content creation - Consistent communication on product, brand lifestyle and brand experiencePhotography - Product, Streetstyle and Editorial

Venezuela

Organized, marketed and launched successful branding events by:Recruiting and training brand ambassadors/influencers to participate in each event based on specifications.Managing budget and coordinating vendors.Overseeing proper brand identity representation.Collaborated with social media and design departments to ensure consistent brand representation and messaging across all channels.Proven 20% increased results based implemented reports for each marketing event