Robin Perdue Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

• Responsible for Employee On-boarding for Technology Risk & Strategy• Support member for Employee Recognition Program• Resource budgeting tracking & reporting • Conduct training for all of Technology Risk & Strategy employees• Create and Review power point presentations for training and committee meetings• Partner with PNC University for implementation of training for technology risk• Create training, documents and instructional videos for team across PNC• Perform Control and Validation Testing• Review and update Policy/Procedures and Playbook materials• Basic knowledge of Tableau, Visio, Financial Workbench and various other PNC programs• Create/Review communications/presentations for all of Technology Risk & Strategy teams• Coordinates large team events/town halls

Pittsburgh, Pennsylvania, United States

Perform Executive Administrative Assistant tasks at Executive in area of Technology Risk Management. • Perform administrative tasks for VP of Service Operations and Technology• Maintain calendars for VP and Directors within Operations Group• Weekly review of multiple Project Dashboards along with providing updates to all members• Approve timesheets, project hours and project release dates• Consult with external customers regarding contract and proposal submissions• Organize meetings, conference calls, seminars and all hands meetings for large groups• Maintenance of various databases and reporting tools• Submit and approve expense reports• Responsible for new employee on boarding process• Developed & implemented new hire on boarding process and documentation• Developed Gallup Poll Goals and Objectives• Liaison between executive and staff/customers, strong relationship building working across functions and with all levels promoting a cohesive working environment• Excellent communication, interpersonal and customer service skills• Recipient of PNC Achievement Award (2014, 2015, 2016, 2017)

Greater Pittsburgh Area

Administrative Assistant to Sr VP of Service Operations-Assisting with daily coordination and scheduling within Operations-Maintain pertinent information, documents and schedule of Sr VP-High level of administration tasks -Coordination of special projects and events for team members

Greater Pittsburgh Area

Siemens Medical Solutions, USA, Cary NC Project Coordinator for installation and education of Medical systems (20 weekly projects) Performed Administrative Assisting role for Executive/Directors of Education (5 Regional Directors) Managed schedules and calendars for 20 Clinical Specialists Primary contact for customer education calls, provided training material, scheduled service appointments and meetings, and assisted customers with education support Scheduled and coordinated equipment installations and education visits with Project Management, Customers and Education team. Focus on Inside Sales and Customer software/product retention Worked closely with Account Executives and Education Directors to develop customized education plans for Health institutes and Outpatient facilities. Perfected the company procedures, which reduced the cancellation of customer visits by 95% Provided senior management with monthly and year-to-date comparisons of business results and financial forecasting information by maintaining various databases and metric reporting Compiled and tracked data and generated reports using a variety of software programs Coordinated with marketing and sales to prepare training and marketing material Created and edited customer letters and brochures Created web based training programs for both internal & external customers Worked in fast-paced, high-pressured positions while managing and prioritizing multiple tasks Typed correspondences, scheduled meetings, made travel arrangements and performed high level Administrative Assistant/Project Coordinator functions Organized Regional Meetings and Customer Symposiums Gave presentation to education colleagues highlighting the process of scheduling customer visits which resulted in a 20% increase of education visits and reduction of backlog Proficient with Microsoft Office (Word, PowerPoint, Excel), SAP

Performed customer training and support for Siemens CT Systems and software options in acute care and outpatient settings Developed training material for web based customer training sessions which lead to a decrease of customer travel spending by an average of 10% Extensive experience in scheduling travel arrangements Developed customer focus group which increased customer satisfaction survey results by 30% Implemented a Software Upgrade process to provide customers with detailed information/dates regarding installation and training of new software for Radiology equipment

Staff Radiologic Technologist working in Diagnostic and CT area.

Board Certified, Radiology

Associate Of Science (A.S.), Health Services/Allied Health/Health Sciences, General