Robin Raso Email & Phone Number

Mesa, Az, Us

-Manages a team of 48 employees, overseeing hiring, training, and professional growth of employees-Monitors daily production and proactively addresses any obstacles to timely completion of Service Level Agreements (SLAs)-Responsible for daily operations of coding division including monitoring of quality-Monitors employee performance against established performance metrics-Created a Pay-for-Performance Bonus Structure to incentivize employee production that resulted in increased company revenue-Developed department training and managed the transition to Telehealth services-Created and implemented remote hiring and training-Implemented an industry standard query process and streamlined interaction between coders and providers

-Maintained and distributed daily reports to department manager and quality department heads-Developed and maintained policies and procedures for the coding department-Cultivated positive relationships with the team while managing the training and education-Research and approval for ICD 10 and CPT codes for company CAC program-Decision maker for interviews, hiring, and oversaw the training for all new hires-Developed positive interdepartmental relationships within the Matrix Community

-Consistently exceeded production and accuracy requirements -Coordinated special projects for improving daily processes

-Procedural Coding/Oncology, Urology, Audit Infusion/Radiation and Hospital E/M Coding-Trained employees regarding E&M guidelines and procedures