Health Information Specialist Ii
Current• Ciox Health is now Datavant. Completes all ROI requests accurately and established standards of quality and productivity; and electronically transmits medical record to processing operations onsite or working from home.• In addition to the duties and responsibilities specified for this role, the Client Service Representative II is able to independently perform and fulfill all the duties and responsibilities of the Client Service Representative I position. • Exercises sound judgment and critical thinking in the execution of job duties.• Generates reports as directed by management and/or supervisors and submits weekly reports also as directed.• Reviews the accuracy of scanned documents and ensures documents reflect the details specified by the requestor. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving work area. • Willingly accepts assignments and is available to take on additional tasks as needed.• Attends and participates in required company trainings, daily morning huddles, conference calls, and staff meetings as scheduled and assigned. • Ability to adapt to change and respond to difficult and challenging situations in a professional manner. • Communicates with Manager on an on-going basis via email, online chat, providing information and data as requested including member’s changing needs and requests. • Checks the company and other assigned email and communication systems and member assigned email on a daily basis and utilizes assigned tools within established guidelines.
