Performs receptionist, scheduling, registration and medical record duties to support practice operations.Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information.Answers and screens incoming telephone calls, takes accurate and thorough messages.Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients.Keeps work and waiting areas neat and organized.Calls patients to remind them of appointments

Provide customer service to patients by coordinating services, directing callers to appropriate scheduling area and providing special instructions.Determines appointment type and urgency then schedules appointments.Communicates scheduling information, instructions and directions.Captures and verifies referrals and cancellation reasons, insurance coverage and physician data.Processes intranet appointment scheduling requests.Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments.Maintain acceptable performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork, and medical terminology.Monitors combined registration reports, AHIQA. Identifies patients in need of financial counseling to facilitate payment then aligns correct insurance coverage with type of service provided and processes insurance registration.Utilizes customer service skills to resolve patient's concerns and issues.Other duties as assigned.

Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes. Receives inquires from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times.Interacted with hospitals, physicians, beneficiaries or other program recipients.Meets or exceeds standards per department guidelines.Initiates files by collecting and entering demographic, provider and procedure information into thesystem.Review medical records Maintains logs for medical records that come in and distribute medical records to review nurses.Send out letter to hospitals/physician offices for Denial of Payments and Reversal letters for Medicare.Took Beneficiary complaint callsTook Appeals calls and entered into QMARS system

Answering inbound phone calls from patients in a set forth timeframe with an answer rate of 90% within 60 seconds.Handling incoming calls with guidelines of 180 seconds per call.Using excellent communication skills and knowledge of medical terminology to triage patients to transfer to registered advice nurse.Create telephone messages/ encounter to convey information to medical care providers. Schedule appointment for the patient with appropriate provider based on patient's preference, first available or according to scheduling guidelines. Diverse range of calls from internal medicine, pediatrics, and many specialty departments.Review referrals from providers and schedule appropriate appointments per referral. Assist new patients in selecting and assigning a primary care physician, making first appointments.Determine if patient is new or establish and assign them a medical record number.Verify insurance eligibility and coverage. Work with care manager at different hospitals to schedule patient’s hospital discharge appointment.