Managed Care Quality Professional with more than 20 years of Health Plan Operations experience in the Health Insurance Industry specializing in quality improvement and performance development. Extensive knowledge of Claims, Contact Center, and Membership, Accounting and Eligibility business unit transactions. Detail oriented, team player with excellent organizational, oral and written communication and interpersonal skills.Specialties: Process Improvement, Skill Development and Training, Trends and Patterns Reporting, Service and Productivity Enhancement