Robin Sanders Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Prepare and present various reports for Operations Manager and President
• Prepare, reconcile and organize reports in Salesforce for QA projects and submit completed reports for invoicing
• Create, read, analyze, file, retrieve and organize organizational documents, RFP’s and contracts
• Organize and coordinate energy efficient programs for various utility companies
• Register for trade ally and cooperative programs
• Set up business accounts for contractual obligations

Indianapolis, Indiana Area

• Manage and process payroll for 250+ clients weekly
• Serve as the client’s primary point of contact for any questions regarding their account
• Recognize, research and deliver solutions to clients with keen problem-solving skills
• Build relationships with clients to establish trust and drive retention
• Increase client awareness of Paychex services, products and applicable payroll regulations

Indianapolis, Indiana Area

• Assign truck drivers loads for pickup and delivery details for shipment
• Plan drivers’ itinerary to ensure timely pickup and delivery of loads, while following safety and government regulations
• Provide continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution
• Market logistical services to new brokers to bring additional business to the company
• Maintain customized services to existing clients to ensure client retention
• Record and maintain files of customer requests

Indianapolis, Indiana Area

• Manage accurate and timely processing of license renewals, appointments and terminations
• Coordinate and communicate state specific continuing education expectations
• Develop communications regarding state specific regulation expectations
• Expertly utilize internal and external websites for processing transactions
• Knowledgeable on licensing regulations and procedures
• Communicate business efficiency ideas for continuous better customer experience

Saint Joan Of Arc Catholic School

• Substituted as teacher for various grades when needed during school year
• Developed program activities and sports activities during Summer Camp program
• Implemented and maintained NYO email address for efficient communication with parents
• Assisted with homework and attaining accelerated reading goals
• Supervised 80-100 youth during school year aftercare
• Supervised 120-130 youth during Summer Camp ages 4-14

Indianapolis, Indiana

• Developed and maintained working knowledge of core services and procedures.
• Promoted brand awareness by attending local networking events.
• Increased sales by building trusted relationships with potential and current clients.
• Established and tracked weekly goals with owner.
• Developed strategies and plans to deliver excellent service with owner.
• Maintained records of all marketing activities using the CRS.

Indianapolis, Indiana Area

• Managed a team of Monitoring Specialists and Administrative Assistants
• Created monthly quality development for Administrative Assistants
• Facilitated intelligent quality monitoring of 1100 – 1300 calls/month for North America based call centers, including Mexico, Canada, Australia and Philippines based call centers
• Evaluated recorded calls of active agents for call center compliance expectations
• Managed projects for call center operations process improvement and risk management
• Audited recorded calls for process improvement initiatives