Robin Singleton Email & Phone Number

Roswell, GA, US

• Implementation design and configuration of the customers (LOB’s) Avaya Workforce Engagement (Verint) Workforce Management, Quality Monitoring and Desktop Process Analytics.
• Perform Integrations Avaya CMS, AACC, IQ and Oceana on the Avaya Workforce Management Solution.
• Perform Application Consulting Services post installation root cause analysis of Avaya customer’s existing contact center operations with model validation alignment providing best practice and recommendations of the….
• Perform Application Consulting Services post installation root cause analysis of Avaya customer’s existing contact center operations with model validation alignment providing best practice and recommendations of the.
• Guided Sessions, Help with Sales Demo’s, Deliver onsite and remote training.
• Coach and train resources on the Workforce Management and the Quality Monitoring solution.

• Assist Account Executives with Partner/Prospect/Customer discovery calls, technical solution design and hardware/software quote configurations.
• Deliver effective remote/onsite sales presentations and product demonstrations of Verint’s Enterprise and Express solutions to prospects and customers that include a solution overview that showcases product features of.
• Deliver effective remote/onsite sales presentations and product demonstrations of Verint’s Enterprise and Express solutions to prospects and customers that include a solution overview that showcases product features of.
• Installed Verint’s enterprise Workforce Optimization package for live demonstrations.
• Author technical response to RFP/RFI/RFQ. Provide accurate and cost-effective configuration documents to address specific customer needs. Review final proposals to ensure accuracy of product functionality statements.
• Prepare detailed Customer Requirements Design documents for Services and Customer Service group. Work with Project Management and Customer Services to ensure the customer’s expectations are understood and met. Author.

• Support Avaya and Avaya Business Partners with general sales, product and technical design, demonstrations, quote generation, help with particular section of RFP’s, order placement and navigation of Avaya Portal tools.
• Provide weekly forecast update to be added to the Avaya Pipeline.
• End of quarter tracking with Avaya opportunities resulting in over quarter targets.
• Technical knowledge of Avaya environments includes Communication Manager, AES, Switch types, Gateways and… Show more
• Technical knowledge of Avaya environments includes Communication Manager, AES, Switch types, Gateways and CMAPI.
• Support North America Channel Strategic Partners with general sales, product and technical design, demonstrations, direct quote generation using contract discounts, help with particular section of RFP’s, order.