Robin Smart Email & Phone Number

Tick-tock, go the clocks, the time is coming.Tick-tock, tick-tock, the time is near.Tick-tock, go the clocks, when it arrives Tick-tock, tick-tock, we’ll hear everyone cheerTick-tock go the clocks.........What’s In The Black Box?Launching May~2010WhatsInTheBlackBox.com(C) 2010 Brown Sugar Sisters LLCAll Rights Reserved

Directly assist Executive Vice President and Chief Technology Officer in coordinating business area activities and managing customer expectations during critical incidents affecting business productivityManage a 3.2 million dollar budget within targets successfully for three consecutive years under my direction for the Service Desk unitLead the Service Desk unit in responsibilities for providing the front door for IT and providing a single point of contact (SPOC), resolving incidents at first contact, providing guidance and request/incident status for over 10,000 internal customers in 11 lines of businessLead 1400 IT staff members in ITIL Incident Management methodologies while ensuring process compliance through reporting, education, quality assurance, and monitoring techniquesSuccessfully manage all facets of call center operations while executing multiple key complex projects and initiativesExtremely knowledgeable in Avaya and Symposium call center telephony