• Greet visitors/clients and respond to their inquiries make referrals when appropriate• Maintain records and program documentation according to organization standards, such as progress notes, correspondence, and phone records • Prepare comprehensive reports on learners to provide instructors with pertinent information pre-assessment • Tutor in the absence of the instructor or when demand is high• Compile and submit monthly MTCU statistics using EOIS-CaMS

• Answered inquiries and provided information regarding products and services to customers• Sold merchandise and arranged for billing for services• Received payments and arranged for refunds and credits• Received, logged and investigated complaints• Accessed and processed confidential client information

• Representative on the “Steering Committee for Community Benchmarking”• Assisted in the updating of the Local Integrated Labour Market Plan (LILMP)

• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. • Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws• Complied with accuracy standards while maintaining high production rates.• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.• Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. • Met daily with supervisor to review and submit work, and receive additional instructions • Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.

• Assisted in the research, analysis, development, and production of research documents including the Peterborough Profile and the Quality of Life Report• Assisted in the design and presentation of projects, curriculum and lectures for Grade 12 Sociology: Challenge and Change students at PCVS• Coordinate fundraisers including the Annual Soupfest for the United Way• Basic Reception and Administration

• Supported and advocated for and with at risk and marginalized visitors • Interviewed clients to obtain background and set goals• Assisted visitors with job readiness skills and resume creation• Collected and posted local job openings• Worked collectively with community visitors and membership to create a space that is safe, respectful, inclusive, and in which everyone is treated with dignity

• Developed and administered pre needs assessment surveys for the “Learning Source”• Collaborated with community agencies and citizens to develop mutual understanding and focus for grant proposals and project development• Aided in the creation, updating, and maintenance of spreadsheets and online class listings

• Interviewed clients to obtain employment and educational history• Worked closely with community, municipal departments, and stakeholder agencies to plan and facilitate community and rural development through the Community Social Plan• Assisted in evaluation and assessment of participant program eligibility, needs and employability as it relates to general life skills, motivation and attitudes • Used sound judgement and discretion to ensure participants received effective service within a complex legislative and policy environment that incorporates the unique circumstances of each individual participant• Assisted in the development of community presentations to educate stakeholders on the impact of restructuring Social Assistance

• Conducted community needs assessment in the area of volunteerism• Interviewed over 430 local residents and 36 community groups and agencies• Worked closely with at risk youth to encourage volunteerism and help develop positive self image through development of life and work skills• Created agency MySpace and Facebook profiles to assist in volunteer attraction and interaction

• Understood and respected individual learning styles to personalize instruction

• Inspected, sorted, and reworked car parts• Responsible for daily time and sort sheets• Fulfill duties of weekend lead hand. including shipping and receiving• Factory labour as required including loading and unloading machined parts, lifting, and loading of automotive parts, etc.• Other varied duties

• Assisted in receiving stock/ skids and shelving products before opening • Priced and labeled stock • Operated cash register• Trained new employees on floor and cash register• Created front window displays• Inventoried product • Greeted and assisted customers

• Closed and locked plant at night• Cleaned filtering systems• General light maintenance primarily painting and cleaning of equipment