Robin Sutton Email & Phone Number

Faulconbridge, Nsw, Au

Sydney, New South Wales, Australia

Abingdon, England, United Kingdom

Sydney, New South Wales, Australia

Acted as an encouraging service desk mentor. Contributed to organisational goals as member of the ICT platforms team and operated as escalation contact. Provided staff with level-three IT support, solution design and remote and on-site project delivery across Australia.- Improved technology security across the business. Configured and managed group policies, deployed and configured read-only domain controllers to remote insecure sites.- Designed and deployed solutions while managing servers, infrastructure and business applications. Customised SCOM monitoring. Enhanced productivity with notification alerts for low disk space, heartbeat failure and service outage.- Implemented, documented and managed Avamar and Veeam clustered backup solutions across Australia.- Managed legacy systems by collaborating with third-party vendors. Implemented, deployed and managed Primavera (P6). Updated licencing, migrated live data and users from legacy primavera products.- Enhanced licence management by introducing process improvement. Split a single licence file into site-specific licences and updated Autodesk products across the business to streamline workflow.- Performed post domain migration work including file server data migration, group policy rebuilds, domain controller and infrastructure consolidation.

Involved in numerous transition projects during the iSOFT by CSC acquisition. Expanded my knowledge and increased value add to assist 450 internal staff with IT related issues across the Asia Pacific.- Upgraded PC devices throughout Asia-pacific.- Migrated email exchanges (iSOFT Outlook / Lotus Notes) to improve consistency and transparency across the business.

London, United Kingdom

Operated as initial point of contact for customer inquiries. Troubleshoot and resolved end-user complications via research and effective follow up practices. Ensured optimal deployment of resources and provided a superior level of customer service.- Provided desktop and laptop support for the system refresh project.- Supported users to setup multiple network printers including conducting scheduled maintenance.- Managed hardware and software failure resulting from viruses- Cabled and terminated network cables.- Certified and developed documentation for applications to load client workstations.- Provided prompt service for multiple end users through the assigned ticketing system.- Proactively sought out and resolved problems.

London, United Kingdom