• Started as the primary support for various hospital’s instrument management system to understand the operational workflows and requirements against the system features and functionalities• Coordinate across various teams to execute monthly/adhoc server patching and system maintenance• Review IT and Security policies and recommend improvements for systems to meet requirements • Bridging communication between vendors with other internal teams (network, infra etc)• Understand business/operational requirements through discussions with users and vendors before determining technical feasibility• Present technical feasibility findings, challenges, solutions to users to seek commitment and approval.• Review vendors’ quotations, business requirement documents, UAT plans and implementation plans• Present project plans such as scope of work, plan project timeline, project estimates, approval/governance requirements, coordination with multiple teams to define resources availability, estimate mandays requirements, run procurement and project deployment• Monitoring project progress and report any slippages• Prepare and present at change approval boards before implementation• Prepare budgets for maintenance and user project requests• Moved from primary to secondary role to manage a team of 4 analysts to provide training and guidance on managing systems and users.• Review their email responses, findings on issues and resolution/implementation approach and plans.• Plan the team’s implementation schedule to balance the workload • Participate and guide analysts on their implementations

• Management of IT infrastructure including server installation and maintenance, network design and setup, disaster planning and implementation, security compliance and user management• Provide Level 1 & 2 support for all technical issues including hardware, network and application issues• Selection and post sales vendor management and issue escalation• Writing, implementing and testing crystal reports & SQL stored procedures for SAP BusinessOne reporting• Querying SQL database and presenting results in comprehensive format to monitor the performance of the company• Perform business process analysis on various office processes and make change recommendations• Present change improvements to users and management for approval before implementation. Monitor change and take in feedbacks for further improvements.• Products and solutions evaluation for office infrastructure improvement with presentation to stakeholders. Influencer in decision process.• Designed customized features into Mobile Sales System. Undergo in-house testing before implementation to sales team to quote, submit sales activities and retrieve client and inventory information.• Develop contents and managing the website on WordPress, plugins and HTML• Plan and prepare marketing collaterals for products, systems and services such as presentations, product video and photoshoot• Plan, execute and participate in exhibitions.• Participate in product improvement projects• Lead business process change with head of departments• Manage Google SEM campaigns with vendors• Grants submission with government bodies such as IE Singapore and Spring Singapore

Promoted through the ranks from IT Support Supervisor to IT Support EngineerHardware & Software troubleshooting via phone, email, remote or on siteDisaster planning and solution implementationInvolved in several full ERP system deploymentsInvolved in system design, debugging and testing to identify areas of improvementDatabase Management ( SQL Querying )Involved in networking and system design and setup, business solutions development, systems implementation planning, compile system documentations and conducting systems trainingIT Assets Monitoring, Sourcing and PurchasingMaintaining IT Documentation and Training ManualsProduct KnowledgeWindows Servers Services (Server 2003, 2008, Active Directory, MS Exchange 2003, 2007)Networking ( DNS, DHCP, NAT, Port forwarding)Microsoft SQL Server ( SQL 2000, SQL 2005, SQL 2008, SQL Express)Client Workstations OS (Windows XP, Windows Vista, Windows 7)Printers, print servers, WAP & routers setupAntivirusAchievementsInvolved in more than 10 full office systems deployments.Excellent SQL database understanding and queries.Part of a team to design and implement Point of Sales (POS) systems for local customer with 50 outlets.Developed training course for Point of Sales (POS) system training.Able to meet tight deadlines managing a team of programmers in developing solutions.Designed multiple solutions to solve/improve customer operations workflow.Headed and completed the deployment of 2 projects of different trades locally in 2009.Managing projects both locally and overseas.Built a strong trusting relationship with all customers.