Robin Taylor Email and Phone Number
Robin Taylor work email
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Robin Taylor personal email
I am a Client Relations Leader with 25+ years’ experience. I offer a proven track record of using ample personal, communication, and organizational skills to lead and empower department teams to drive efficiencies and profitability. I am a client advocate and relationship builder managing client expectations to meet desired outcomes. I am a team player with an exceptional work ethic, self-motivated and driven to create high quality results. I have extensive negotiation skills and business acumen.
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Tc TranscontinentalBrantford, On, Ca -
Director, Client Relations At InvestorcomInvestorcom Inc. Mar 2020 - Mar 2024Brantford, Ontario• Responsible for Client Delivery and Relationship Management supporting Client Communications Management, Marketing and Compliance Software• Customer Success, CSAT and Client Retention• Contract Management – Retention and Growth• Change and Release Management• Crisis and Incident Management• Contract and Project Governance -
Director Of Client Services, Ccm & ProductionInvestorcom Inc. Jul 2019 - Mar 2020Brantford, Ontario, Canada• Responsible for Client Delivery supporting Client Communications Management, Marketing, Compliance Software, Supply Chain and Print Management• Client onboarding – technical and business operations• Business software applications – procurement and vendor management• Development lifecycle• Contract and Project Governance• CSAT and Client Retention• Digital Print and Supply chain operations – production, logistics and vendor management• Budgeting and resource allocation• KPI Reporting – Service Levels and Objectives, Incident Management
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Director Of Client Services & CcmInvestorcom Inc. May 2018 - Jul 2019Brantford, Ontario, Canada• Responsible for Client Delivery supporting Client Communication Management, Marketing and Compliance Software• Client onboarding and steady state for Publishing and Transactional client communications: MRFP & Financial Statements, Statements, Tax and Confirms• Business software application management – procurement and vendor management (Planet Press, Exstream, Ops Express)• Development lifecycle• Contract and Project Governance• CSAT and Client Retention• KPI Reporting – Service Levels and Objectives, Incident Management
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Director Of Client ServicesInvestorcom Inc. Jul 2017 - May 2018Brantford, Ontario, Canada• Responsible for Client Delivery supporting Marketing and Compliance Software• Customer Success, CSAT and Client Retention• Contract Management and Project Governance• Incident Management• Revenue growth, tracking and cost analysis
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Director, Relationship ManagementInvestorcom Inc. Jan 2012 - Jul 2017Brant, Ontario, Canada• Client Advocate – active listening to understand client needs, working with technical and business units representing the voice of the client to determine required solutions • Building client relationships, trusted partner• Developed and executed strategic account plans – revenue growth -cross sell / up-sell • Contract retention, negotiation and governance • Business review – KPI and Incident Management reporting• Developing SOW’s and pricing schedules
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Manager, ProjectsInvestorcom Inc. Aug 2000 - Jan 2012Brantford, Ontario, Canada• Lead new service implementations, client onboardings and marketing campaigns: Software and infrastructure, Marketing Supply Chain, Transaction Processing and Direct Marketing• Cross functional team management – Project Management, Software development and Production Supply Chain fulfillment
Robin Taylor Skills
Robin Taylor Education Details
Frequently Asked Questions about Robin Taylor
What company does Robin Taylor work for?
Robin Taylor works for Tc Transcontinental
What is Robin Taylor's role at the current company?
Robin Taylor's current role is Client Relations Director | Empathetic Leader | Culture Champion.
What is Robin Taylor's email address?
Robin Taylor's email address is rt****@****tech.ca
What schools did Robin Taylor attend?
Robin Taylor attended Seneca College Of Applied Arts And Technology.
What skills is Robin Taylor known for?
Robin Taylor has skills like Direct Marketing, Account Management, Management, Strategic Planning, Crm, Project Management, Customer Relations, Marketing Communications, Online Advertising, B2b, Team Building, Budgeting.
Who are Robin Taylor's colleagues?
Robin Taylor's colleagues are Vandna ., Francois Jalbert, Lisa Paxton, Khaldoun Aljawadi, Julie Dupras, Nasir Khan, Aman Sharma.
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Robin Taylor
Regional Program Manager - Ontario Federation Of Indigenous Friendship CentresSault Ste. Marie, On1algomau.ca
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