Robin Tomaselli Email & Phone Number

Clacton-On-Sea, Essex

Designing and hand making bespoke gifts, decorations and homewares.CAD/CAM

Manningtree, England, United Kingdom

Part of a team responsible for the day-to-day management of client accounts including property management companies, hospitals, universities, care homes, retirement villages, developers, councils, and housing associations.Use of a variety of software packages such as Microsoft Word, Outlook, PowerPoint, Excel, internal database systems, external client, and service provider portals• Input data accurately• Establish client requirements• Collate and organise client portfolios•… Show more Part of a team responsible for the day-to-day management of client accounts including property management companies, hospitals, universities, care homes, retirement villages, developers, councils, and housing associations.Use of a variety of software packages such as Microsoft Word, Outlook, PowerPoint, Excel, internal database systems, external client, and service provider portals• Input data accurately• Establish client requirements• Collate and organise client portfolios• Review and monitor all lift documentation for validity and compliance including LOLER inspection reports, service and callout reports, quotations and invoices• Check all communications are accurate and timely• Log and track jobs on behalf of the client, responding to and following up on enquiries by using email, telephone and the OneVision system.• Prepare and issue reports to clients and contractors and assess performance• Attend client and contractors update meetings, when required.• Attend training and team meetings to develop relevant knowledge and skills• Provide support to other team members• The list is not exhaustive, and all staff are contracted to carry out any duties within their capability and within reason Show less

Manningtree, Essex

Clacton-On-Sea, Essex

Confidently meeting and greeting our members in the branch foyer, pointing them in the right direction, or responding to their questions.Getting to know the members, understanding their needs and building relationships in order to deliver the legendary service we're known for.Helping our members with their money, able to describe key features, benefits and recommend the most suitable products and services for their financial needs.Talking to different people and handling… Show more Confidently meeting and greeting our members in the branch foyer, pointing them in the right direction, or responding to their questions.Getting to know the members, understanding their needs and building relationships in order to deliver the legendary service we're known for.Helping our members with their money, able to describe key features, benefits and recommend the most suitable products and services for their financial needs.Talking to different people and handling lots of different types of conversations, from taking ownership of answering simple questions to handling complex problems.Making sure I can manage daily tasks efficiently, ensuring I'm doing the right thing in the right way when interacting with our members.Being an advocate of the local community where I live, demonstrating our core values of PRIDE and focusing on being up to speed with your product knowledge and initiatives to support our members. Show less

Northampton

• Independent quality checking against a set of defined standards for Fraud operations.• Perform agreed controls and checks on system activity to ensure the business adheres to procedures. • Take the first line responsibility for implementing business improvements to drive financial and customer experience benefits of quality management.• Identify and implement creative ways of improving the quality of Fraud Operations output.• Developing, interpreting and presenting reports to… Show more • Independent quality checking against a set of defined standards for Fraud operations.• Perform agreed controls and checks on system activity to ensure the business adheres to procedures. • Take the first line responsibility for implementing business improvements to drive financial and customer experience benefits of quality management.• Identify and implement creative ways of improving the quality of Fraud Operations output.• Developing, interpreting and presenting reports to operational and Senior Managers on quality performance against objectives and targets.• Provide regular reports to highlight issues, trends and results to key stakeholders through analysing data and providing recommendations. Show less

Northampton, United Kingdom

• Help verify customers• Help identify fraudsters and safeguard genuine customer card• Investigate accounts by using different systems and tools• Proficiency in IT and Customer services• Able to identify unusual customer activities