Robin Walker Email & Phone Number

United States

Plano, Texas

Sr. Telecom Analyst supporting corporate and franchisee telecom provisioning and broadband implementation. Highly motivated and organized handling vendor management and large project implmentation. Experience leadning a team of 7 supporting telecom for Pizza Hut, KFC, Taco Bell and LJS/A&W.

Sr. Telecom Analyst supporting corporate and franchisee telecom provisioning and broadband implementation. Highly motivated and organized handling vendor management and large project implmentation. Experience leadning a team of 7 supporting telecom for Pizza Hut, KFC, Taco Bell and LJS/A&W. Supported Pizza Hut Operations with the Overflow Call Center telecom support. The Overflow Call Center handles all pizza orders that the restaurants cannot take in store and sends to the appropriate store via the broadband connection.

Addison, Tx

Telecom support for the Facilities Dept handling administration on the Avaya G3 and Audix voicemail system for all employees at the Addison location and the data center at the Hillcrest, Dallas, Tx office. Handled all office restacks, troubleshooting, wiring closets and invoice/billing reviews for local service, circuits and long distance.

Dallas, Tx

Handled building phone switch admin and office moves for the Dallas, TX location. Reviewed and handled invoices and internal department call manager usage billing. Trained all admin support on the phone system features.

Dallas, Tx

Worked on the SBC conversion team that traveled to Dallas and surrounding cities documenting the manually entered cable/pair information, cross connects, and details for upload into the new inhouse mechanized LEC systems.

Business And Accounting

Graduate

Activities and Societies: Band, Feature Twirler (National Champion)