Improved physician signature return rate from ~60 percent to greater than 90 percent.Guide patients through exercise program, ensuring proper form and technique.Motivate and encourage patients during their exercise program.Administer therapeutic modalities as directed by therapists.Perform administrative duties as needed.

• Awards: Monthly Department MVP and Quarterly Store MVP.• Achieved 2nd best inventory ($30,000,000) in the district by ensuring inventory accuracy (validated by most recent physical inventory).• Audit assistance to District HR Manager (Employment Practice Act audits).• Streamlined new hire orientation procedures (including 19 completion, WOTC completion, and new hire paperwork completion).• Train teams and refine procedures for inventory, merchandise, and asset protection.• EPA audits successfully ensured by monitoring and following correct hiring and record retention policies and educating and consulting with management.• Key role in planning personnel event planning, recognition programs, and related activities that maintain team morale and motivation.• Maintain personnel and medical files.• Interviews and interview scheduling on behalf of executive leadership.

• Key role in maintaining team’s high performance by creating Helpline Goal Tracker for telephone calls.• Customer service and sales by addressing potential customer concerns at initial telephone contacts.• As Email Correspondence Team member, provided technical and other assistance via email communication.

• Retained otherwise unhappy customers by selling benefits of products and services.• Sales and customer retention goals consistently met.