Overseeing day to day functions in the LMSScheduling classes and training staff on using the LMS (specifically Facility Administrators, Event Managers, Managers, and staff)Creating training materials for LMS use, installation, and upgradesAnswer staff questions and resolving issues about the LMS through phone calls, emails, and help desk ticketsRunning reports in the LMS for requested dataUsing Microsoft Office Excel for further manipulation of data Creating Instructor Led Trainings or ILTs in the LMS for NHC departmentsImporting and installing SWANK web based trainings into the LMSMember of Grievance Committee Continuing duties from previous job as CareLINK CoordinatorAssisting in various classes with CareLINK instructors Conducting Trainings for various computer systems during “Go Lives” at Norton FacilitiesConducting Train the Trainer classes

Scheduled CareLINK classes and created the session in the LMSScheduled Room Reservations for The Learning Center of Norton HealthcareActive Member of RISE committee when Training was part of Information ServicesMark Attendance for CareLINK classesScheduled Student Nurse training for various Nursing Colleges and UniversitiesProcess Security forms for staff so they can access CareLINKManage day to day functions of the officeAssisted CareLINK Trainers in classes if necessary

Created Excel Spreadsheets for Senior ManagementRan Operations Reports in AccessAnswered Staff questions about operation and performance reportsConducted File Audits for Staff Charges

Represented Contracted Insurance Companies in Third Party Insurance ClaimsUsed ICD-9 Codes and Medical Records to assess injuries from insurance claimsNegotiated with Attorneys for Payment SettlementsReceived Insurance Adjuster License for the state of KY