Robin Wilkerson Email & Phone Number

Project Manager for the development of the Kadet Wallet application.

- Enhanced IT service delivery by 30% in a fast-paced Managed Service Provider (MSP) setting, efficiently managing IT needs for over 100 clients across affordable housing and small businesses.- Exceeded key Service Level Agreement (SLA) metrics by maintaining a 98% adherence rate for response and resolution times, significantly boosting client satisfaction.

Remote

• Accelerated technical training program which provides instructor-led training, self-paced Now Learning courses, and both solo and interactive hands-on project work in the following areas:
• Administration Fundamentals
• Administration Advanced
• ITSM Fundamentals
• Scripting in ServiceNow
• Flow Designer Fundamentals

Lake Mary, Florida, United States

-Collaborated on a project to publish technical procedures and best practices to the knowledge base library, utilizing Asana to ensure timely completion. -Deployed virtual machines to end-users using VMware Horizon, providing secure remote access to desktops, applications, and data, which led to streamlined workflows.-Assisted end-users in troubleshooting.

Tech Equity Collective is an initiative, started by Google, to accelerate Black innovation and representation in the tech industry. Tech Equity Collective is a holistic career coaching program designed to support Black professionals looking to transition into technical roles.

Remote

-Oversaw e-commerce operations across eBay, Amazon, StockX, Facebook Marketplace, and OfferUp; managed diverse projects from concept through completion.-Established and managed technology infrastructure, driving operational efficiency and streamlined processes through the integration of hardware, software, networking, and cloud computing.

Farmingdale, New York, United States

-Trained and developed 10 employees in job functions, policies, software usage, and documentation protocol, increasing job performance.-Streamlined client intake process by implementing and utilizing Salesforce resulting in a 30% increase in data management and improved client experience.-Adopted VPN for secure remote work resulting in seamless job.

Syosset, New York, United States

-Trained staff on the proper use of POS systems, increasing efficiency and reducing technical support requests.-Mobilized and motivated a team of eight employees; instructed team members in all inventory operations, visual standards, and organizational tasks.-Optimized inventory accuracy with cycle counting and input/output control, boosting audit scores.

Greater New York City Area

-Excelled as a key account specialist for eight brands at Macy’s Herald-Square, Lord & Taylor, and Bloomingdales; held the largest volume of customers and clients in the greater NY area.-Championed a $1.5 million product launch and promotional activities for three of the largest retail locations in New York.-Facilitated weekly, monthly, and seasonal.

Purdue University Northwest Cybersecurity Workforce Certification Training (Cwct)

Cybersecurity Workforce Certification Training program covers the abilities to conduct deep-dive investigations on cybercrimes and.

Cybersecurity

Cybersecurity IT Professional certification program

Bachelor Of Arts - Ba, Communication And Media Studies