Robin Wilkerson Email and Phone Number
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As a ServiceNow Administrator with a rich background in Agile/Scrum and business analysis, I bring a unique and diverse skill set, shaped by my experiences in both the healthcare and retail industries. This journey has refined my expertise in several key areas:π Agile/Scrum Methodologiesπ Expertise in ServiceNow Customizationπ Proficient in Data Analysisπ Skilled in Process Optimizationπ Effective Stakeholder Communicationπ Creative Problem-Solvingπ Strategic Project Managementπ Strong Technical Acumenπ Dedication to Continuous Improvementπ Adaptable to Various Environmentsπ Capable of Cross-Functional Collaborationπ Proactive in Risk Mitigationπ‘οΈ Healthcare Experience - A Foundation in Compliance:In healthcare, my focus was on compliance and understanding regulatory frameworks. This environment taught me the importance of precision and adaptability, as I ensured all processes met stringent standards. These skills have been invaluable, especially in implementing Agile methodologies in project management within the tech industry.π Retail Experience - Mastering Business Agility:The dynamic nature of retail equipped me with critical business analysis skills. I became adept at analyzing market trends and consumer behaviors, skills that are essential in the tech industry for developing solutions that resonate with users and meet market demands.π Tech Industry - Embracing Agile and Process Improvement:In the tech world, I discovered the transformative power of Agile and Scrum. My approach to project management evolved to prioritize rapid iterations, team empowerment, and dynamic problem-solving. This environment is where I excel, ensuring projects are not only successful but also exemplary.Superpowers for Success:β¨ Empathy in Understanding User and Team Needsβ¨ Foresight in Anticipating Market Trendsβ¨ Innovative Thinking in Problem-Solvingβ¨ Excellence in Organizational Skillsβ¨ Ability to Adapt and Thrive in Changing EnvironmentsLeveraging my diverse experience in ServiceNow, Scrum, and business analysis, I offer a unique approach to addressing business challenges. This distinct blend of skills and experiences makes me an ideal partner for developing innovative, tailored solutions that cater to the specific needs of various industries. Let's collaborate and transform these challenges into opportunities for growth and innovation.
Tech Fleet
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Project ManagerTech Fleet Feb 2024 - PresentProject Manager for the development of the Kadet Wallet application.
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Technical Support EngineerThe Iserv Company Aug 2023 - Jan 2024- Enhanced IT service delivery by 30% in a fast-paced Managed Service Provider (MSP) setting, efficiently managing IT needs for over 100 clients across affordable housing and small businesses.- Exceeded key Service Level Agreement (SLA) metrics by maintaining a 98% adherence rate for response and resolution times, significantly boosting client satisfaction and trust in MSP services.- Successfully managed Azure Active Directory for onboarding and offboarding processes, handling account setup and closure for over 150 employees in 4 months, achieving a 100% on-time completion rate and surpassing departmental targets by 20%. -
Servicenow Nextgen ExternServicenow Oct 2023 - Dec 2023RemoteAccelerated technical training program which provides instructor-led training, self-paced Now Learning courses, and both solo and interactive hands-on project work in the following areas: β’ Administration Fundamentalsβ’ Administration Advancedβ’ ITSM Fundamentals β’ Scripting in ServiceNow β’ Flow Designer Fundamentalsβ’ Service Portal Fundamentalsβ’ Mobile Development Essentials β’ Intro to App Engine Studio β’ UI Builder Fundamentalsβ’ Application Development FundamentalsSkills: Requirements Gathering Β· Software Development Β· Programming Β· Analytical Skills Β· System Configuration Β· Problem Solving Β· Interpersonal Communication Β· Mobile Applications Β· Communication Β· ServiceNow Β· ServiceNow Administration Β· IT Service Management Β· Customer Portal Β· Portals Β· ITIL Β· Flow Β· Process Automation Β· HTML Β· Cascading Style Sheets (CSS) Β· JavaScript -
Information Technology AnalystAddition Financial Credit Union Feb 2023 - Jul 2023Lake Mary, Florida, United States-Collaborated on a project to publish technical procedures and best practices to the knowledge base library, utilizing Asana to ensure timely completion. -Deployed virtual machines to end-users using VMware Horizon, providing secure remote access to desktops, applications, and data, which led to streamlined workflows.-Assisted end-users in troubleshooting technical issues using RDP resolving software, and network connectivity issues quickly and efficiently. Resulted in a reduction in on-site support requests and increased user satisfaction.-Successfully managed the creation and deletion of user accounts in Active Directory, ensuring compliance with security protocols and minimizing the risk of unauthorized access to the network. -
Google Tech Prep Rising InnovatorTech Equity Collective Mar 2023 - Jun 2023Tech Equity Collective is an initiative, started by Google, to accelerate Black innovation and representation in the tech industry. Tech Equity Collective is a holistic career coaching program designed to support Black professionals looking to transition into technical roles.
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Project / Operations ManagerRnr Resale Oct 2020 - Dec 2022Remote-Oversaw e-commerce operations across eBay, Amazon, StockX, Facebook Marketplace, and OfferUp; managed diverse projects from concept through completion.-Established and managed technology infrastructure, driving operational efficiency and streamlined processes through the integration of hardware, software, networking, and cloud computing solutions.-Propelled growth of customer base by during the year 2021 due to quick delivery and exceptional customer service.
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Compliance SpecialistCenters Health Care Jul 2018 - Sep 2020Farmingdale, New York, United States-Trained and developed 10 employees in job functions, policies, software usage, and documentation protocol, increasing job performance.-Streamlined client intake process by implementing and utilizing Salesforce resulting in a 30% increase in data management and improved client experience.-Adopted VPN for secure remote work resulting in seamless job performance, secure access to company resources; and the ability to effectively collaborate with colleagues -
Assistant Merchandising ManagerThe Tjx Companies, Inc. Nov 2017 - Apr 2018Syosset, New York, United States-Trained staff on the proper use of POS systems, increasing efficiency and reducing technical support requests.-Mobilized and motivated a team of eight employees; instructed team members in all inventory operations, visual standards, and organizational tasks.-Optimized inventory accuracy with cycle counting and input/output control, boosting audit scores from 72% to 90%. -
Account ManagerFossil Group, Inc. Nov 2014 - Jan 2017Greater New York City Area-Excelled as a key account specialist for eight brands at Macyβs Herald-Square, Lord & Taylor, and Bloomingdales; held the largest volume of customers and clients in the greater NY area.-Championed a $1.5 million product launch and promotional activities for three of the largest retail locations in New York.-Facilitated weekly, monthly, and seasonal training with retail partners, sales managers, sales specialists, and associates to ensure every partner was fluent in all aspects of each brand.-Engineered short- and long-term business plans for executive management and stakeholders that addressed product holes, new markets, distribution strategy, and profit estimates.
Robin Wilkerson Skills
Robin Wilkerson Education Details
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Purdue University Northwest Cybersecurity Workforce Certification Training (Cwct) -
Cybersecurity -
Communication And Media Studies
Frequently Asked Questions about Robin Wilkerson
What company does Robin Wilkerson work for?
Robin Wilkerson works for Tech Fleet
What is Robin Wilkerson's role at the current company?
Robin Wilkerson's current role is Certified ServiceNow System Administrator (CSA) & Scrum Master (CSM) π | Agile & Tech Innovation Leader π | CompTIA Security+ Certified π | ServiceNow Next Gen Alum π | Sneakerhead π.
What is Robin Wilkerson's email address?
Robin Wilkerson's email address is rw****@****are.com
What is Robin Wilkerson's direct phone number?
Robin Wilkerson's direct phone number is +177329*****
What schools did Robin Wilkerson attend?
Robin Wilkerson attended Purdue University Northwest, New Horizons Of Ne Florida (Jacksonville), State University Of New York College At Old Westbury.
What skills is Robin Wilkerson known for?
Robin Wilkerson has skills like Social Media, Customer Service, Microsoft Office, Social Media Marketing, Digital Media, Photoshop, Microsoft Word, Public Speaking, Research, Video Editing, Video Production, Television.
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3homedepot.com, gdi.com, yahoo.com -
Robin Wilkerson
Special Education Specialist/Autism Specialist/ Graphic Design/Project ManagementPonte Vedra Beach, Fl1pfsf.org -
2aol.com, nortonhealthcare.org -
4eastmancu.org, ecu.org, ecu.org, ecu.org2 +142322XXXXX
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